English
French
TEKsystems Is Hiring A Service Desk Analyst Bilingual
Join Our Remote Bilingual French & English Help Desk Team! 🌍📞
TEKsystems is seeking an experienced and enthusiastic Bilingual IT Help Desk Analyst. This role offers a fantastic opportunity for those who thrive in fast-paced environments, love solving technical challenges, and are eager to grow their career in IT. 🌟
Why You'll Love This Role
- Gain exposure to enterprise-level technologies and a variety of platforms 🚀
- Contribute to a growing, innovative organization 🌱
- Collaborate with both local and global users 🌐
- Make an impact by improving processes and supporting IT excellence 🛠️
- Develop your skills alongside experienced IT professionals 🧠
What You'll Do
As the essential support resource, you'll deliver end-to-end technical assistance, ensuring an exceptional user experience. 💻🤝
Key Responsibilities
- Serve as the primary contact for help desk and IT support issues 📞
- Troubleshoot hardware, software, and network-related problems 🖥️🌐
- Manage and resolve tickets efficiently, adhering to SLAs and best practices 🎫
- Own the onboarding process for new hires, including account creation and equipment setup 🆕
- Support diverse platforms: Windows 10/11, macOS, Linux, VDIs, and tablets 🖥️📱
- Assist with Active Directory and Group Policy configurations 🔑
- Support business applications, SaaS tools, and collaboration platforms 📊💬
- Troubleshoot MDM solutions and maintain system images ⚙️
- Help with server management, networking, phone systems, and VPN access 📡
- Document solutions and contribute to process improvements 📝
- Escalate complex issues to specialized IT teams when necessary 🚩
What We're Looking For
Experience in:
- IT support environments
- Fluent in both French and English 🗣️🇫🇷🇺🇸
- Desktop support for Windows and macOS 💻
- Active Directory and account management
- Office 365 and G-Suite expertise
- SaaS platforms like Okta, Slack, Zoom, Jira
- MDM platforms such as JAMF, Kandji, or similar
- Ticketing systems and queue management
- Network troubleshooting and hardware support
- VPN and remote access support
- Deployment and maintenance of end-user devices
Ideal Traits
- A passion for technology and continuous learning 🚀
- Strong troubleshooting and problem-solving skills 🧩
- Excellent customer service and communication abilities 💬
- Ability to work independently and within a team 🤝
- Organized, proactive, and accountable mindset 📅
Job Details & Benefits
Type: Contract — Fully remote from Wyoming, MI 🏡
Pay Range: $18.00 - $23.00 per hour 💵
Benefits may include:
- Medical, dental & vision insurance 🏥
- Critical Illness, Accident, and Hospital coverage 🩺
- 401(k) Retirement Plan with pre-tax and Roth options 💼
- Life insurance for employees and dependents 🛡️
- Short and long-term disability benefits 💪
- Health Spending Account (HSA) 💰
- Transportation benefits 🚗
- Employee Assistance Program 🤝
- Paid Time Off (PTO, Vacation, Sick Leave) 🌴
Application Deadline: May 1, 2026 🗓️
About TEKsystems
We're passionate about transformation and innovation! As a global leader, TEKsystems helps clients unlock new opportunities through technology and expertise. With a team of 80,000+ professionals working across North America, Europe, and Asia, we partner with over 6,000 clients—including 80% of the Fortune 500—to deliver cutting-edge solutions. 🌎🤝
TEKsystems is an Allegis Group company and an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants.