Deutsche Telekom IT Solutions Is Hiring A Service Delivery Manager

German and English Speaking Service Delivery Manager

Join a leading telecommunications company that values innovation and ethical standards, with exciting opportunities for international travel and professional growth. 🌍🚀

About Deutsche Telekom IT Solutions

As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a proud subsidiary of the Deutsche Telekom Group. With over 5,300 employees, we offer a wide portfolio of IT and telecommunications services to hundreds of large customers across Germany and Europe.

Our company has been recognized with awards such as the Best in Educational Cooperation from HIPA in 2019 and as the Most Ethical Multinational Company in the same year. We are dedicated to continuously developing our sites in Budapest, Debrecen, Pécs, and Szeged, and are seeking skilled IT professionals to join our dynamic team.

Job Description

We are looking for a Service Delivery Manager who will be responsible for ensuring the quality and compliance of our operations at Deutsche Telekom Security, aligned with our customer contracts, while identifying new business opportunities.

Key Responsibilities

• Supervise contract fulfillment and contribute to its ongoing optimization for both the customer and Deutsche Telekom Security, monitoring influencing factors.
• Establish and refine processes to deliver consistently high customer service levels in a cost-effective manner, emphasizing continuous improvement.
• Coordinate collaboration among relevant delivery units, team leaders, and OPMs to ensure smooth daily operations and swift resolution of issues.
• Nurture positive relationships with customer representatives.
• Work full-time during regular office hours.
• Occasional travel around Europe excites you? This role offers that opportunity!

Qualifications

• Degree in economics of information management or equivalent working experience in a similar role.
• ITIL Foundation certificate and/or relevant professional experience.
• Minimum of 3 years' experience as a Service Delivery Manager.
• Fluent in English (written and verbal, at least B2).
• Fluent in German (written and verbal, at least C1).
• Proven experience in contract management and negotiation.
• Strong communication and presentation skills, capable of addressing executive management.
• Excellent time management and prioritization skills.
• Experience in IT security and familiarity with various related products and services.

Additional Information

• Basic financial knowledge (e.g., forecasts, invoices, SAP).
• Fluent English (C1 or higher, both written and verbal).
• Experience working with German customers at international locations.
• Background in handling international clients and participating in IT/TC transformation projects.
• Experience with T-Systems internal tools is a plus.

What We Offer

• A supportive and interconnected team environment.
• Helpful colleagues based in Germany to support your work.
• Note: Remote work options are available only within Hungary due to European taxation regulations.