ZoneIn Is Hiring A Senior Customer Support Specialist

Join Our Rippling Support Team 🌟

We are passionate about building a world-class Support team dedicated to helping customers unlock the full potential of Rippling. If you're someone who thrives on overcoming challenges and contributing to product improvements, this is your chance to make a meaningful impact!

About the Support Organization 🧩

Our Support team is composed of specialized groups focusing on areas such as HR, IT, and Finance, all working together to deliver exceptional customer service and influence product development.

Who Are We Looking For? 🤔

If you’re the kind of person who looks at a flight of 10,000 stairs, pauses, gets excited, and seizes the moment — then you have what it takes!

Responsibilities 🎯

• Support & Resolve: Assist Rippling customers by addressing and resolving product-related issues.
• Ownership: Manage customer issues from start to finish in a dynamic, fast-paced environment.
• Customer Assistance: Use phone, chat, email, and video conferencing to help customers optimize their experience with our products.
• De-escalation & Resolution: Calm and resolve issues through platform and industry expertise.
• Become a Product Expert: Be the go-to resource for both customers and team members.
• Suggest Improvements: Identify areas for enhancement and collaborate with Product and Engineering teams to implement automation or new features.
• Time Management: Work effectively under time constraints and meet tight deadlines to ensure customer needs are satisfied.

Requirements ✅

• Language Skills: Proficient in English and French (Quebec), with excellent written and verbal communication skills.
• Work Schedule: Availability to work Monday through Friday during US Eastern Standard Time (9am-5:30pm ET).
• Experience: 3+ years in a customer or client-facing role.
• Problem-Solving: Demonstrated ability to troubleshoot with attention to detail.
• Organizational Skills: Proven experience in improving processes.
• Flexibility: Adaptability to changing duties and responsibilities.
• Time Management: Strong prioritization skills to manage multiple tasks effectively.

Additional Info 📌

More details about this role will be shared shortly. We look forward to welcoming motivated individuals who are eager to grow and improve alongside us!