Medtronic plc Is Hiring A Senior Customer Service Representative

Customer Care & Order Operations

Join Medtronic and kickstart a meaningful career in healthcare, where innovation and compassionate service come together to improve access and equity worldwide. 🌍✨

About the Role

Are you seeking a versatile position within a global healthcare technology leader? Do you thrive on providing exceptional sales support in a dynamic, multicultural environment? By joining our Customer Care & Order Operations (CCOO) team, you'll have the unique opportunity to enhance the customer experience through technological innovation and contribute to our mission—bringing healthcare solutions to patients around the globe.

A Day in the Life

• Engage directly with customers, hospital staff, and key stakeholders such as nurses, physicians, procurement teams, suppliers, and health authorities.
• Collaborate closely with internal teams including sales, marketing, and pricing to ensure smooth operations.
• Handle disputes related to complaints and returns by recording, analyzing, and resolving issues efficiently.
• Respond promptly to sales and customer inquiries via phone and email, providing information on lead times, shortages, and other requirements.
• Support critical business segments at Medtronic, directly impacting patient lives.
• Serve as the primary contact for OTC (Order to Cash) processes, fostering a cooperative relationship with business partners.
• Act as a proactive team player driven by results and customer satisfaction.

What We're Looking For

• Bachelor's degree or at least MBO+ qualification.
• Excellent verbal and written communication skills in English and Italian.
• Minimum of 2 years' experience in customer service and order management.
• Proficiency in MS Office (Outlook, Excel, Word).
• Strong sense of responsibility, flexibility, and the ability to prioritize tasks under pressure.
• Customer-focused mindset with excellent relationship-building skills.

Physical Job Requirements

The responsibilities described are representative of the nature and level of work performed. They do not encompass all duties and skills required for the position.

Benefits & Compensation 💼

Medtronic offers a competitive salary along with a flexible benefits package, emphasizing our commitment to employee well-being and success. We value contributions, share the achievements, and support growth at every stage of your career.

• Salary Range (Netherlands): 39,200.00 EUR – 58,800.00 EUR
• This position is eligible for the Medtronic Incentive Plan (MIP).

Work Location & Flexibility

Candidates must reside within a maximum of 80 km from our Heerlen office. After initial full-time training at the office, you will work at least 2 days per week remotely. Please note that as of July 1, 2022, government regulations mandate that cross-border employees work 80% of their hours in-office. Relocation support is not provided for this role.

About Medtronic

At Medtronic, we lead the way in healthcare technology, boldly tackling the most challenging health issues faced by humanity. Our 95,000+ passionate employees worldwide unite under our mission to alleviate pain, restore health, and extend life.

From R&D labs to manufacturing lines, and conference rooms to clinics, we innovate and improve tirelessly. Our diversity of talent, perspectives, and courage empower us to engineer the extraordinary. 🚀🌟