Bank of America Is Hiring A Senior Banker Bilingual Mandarin Required

Bank of America Financial Center Client Advisor

Join Bank of America as a Client Advisor and be part of a team dedicated to making financial lives better through meaningful connections, delivering exceptional service, and fostering an inclusive and growth-oriented workplace. This role offers opportunities to learn, grow, and make a significant impact within a dynamic environment.

About Us

At Bank of America, our guiding purpose is to help improve financial lives by building strong connections with our clients. We prioritize responsible growth, community impact, and creating a great place to work by promoting inclusivity, talent development, and employee well-being. Our in-office culture balances flexibility and role-specific requirements, supporting our teammates' physical, emotional, and financial health.

Join Our Team!

Build a rewarding career with opportunities to develop your skills, contribute to our mission, and make a difference in the communities we serve. We invite you to become part of our passionate team!

Role Overview

This role serves as the first point of contact for clients at our financial centers. Your primary focus will be to identify personal banking needs, offer appropriate solutions, and connect clients to specialists. You will deepen relationships through platform services, support self-service activities, and ensure exceptional client care. Proactively engaging with clients through calls and follow-ups is essential to success.

Responsibilities

• Partner with teams to provide consumer and small business solutions, services, and strategies based on clients' personal banking needs and life priorities.
• Assist, educate, and train clients on conducting transactions via self-service technologies.
• Leverage resources to enhance the client experience, ensuring operational excellence and accuracy.
• Follow established processes, laws, and guidelines when performing activities such as account opening, maintenance, and digital shopping.
• Manage client interactions by choosing the best course of action for clients and the bank, complying with regulatory requirements.

Required Qualifications

• bilingual in Mandarin
• Minimum of one year sales experience in a relationship-oriented, client-focused environment
• ORPrevious role as a Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for at least six months
• Enthusiastic self-starter, highly motivated, with a strong work ethic
• Effective collaborator to build and nurture strong relationships
• Passionate, committed, and driven to improve clients' financial lives
• Confident in solution identification based on client needs
• Strong communication skills both verbal and written
• Adaptable to new information, technologies, and changing circumstances
• Critical thinker and problem solver to meet clients' needs
• Excellent time management to organize and prioritize tasks
• Ability to obtain a notary commission within a few months of starting (varies by state)
• Availability to work weekends, extended hours, and travel to various financial centers

Desired Qualifications

• Associate's or Bachelor's Degree in business, finance, or related fields
• Experience in a financial center meeting or exceeding goals
• Retail and/or sales experience in a salary plus incentive environment
• Background in environments with team or individual goals
• Proficiency with financial data, spreadsheets, and financial skills
• Knowledge of banking products and services
• Strong computer skills, including Microsoft Office and laptop technology

Core Skills

• Active Listening 🎧
• Business Acumen 📊
• Customer and Client Focus 🤝
• Oral Communications 🗣️
• Problem Solving 🧩
• Account Management 💼
• Client Experience Branding 🌟
• Client Management 🤝
• Client Solutions Advisory 💡
• Relationship Building 🤝
• Business Development 🚀
• Pipeline Management 📈
• Prospecting 🎯
• Referral Identification 🔍
• Referral Management 🔄

Educational Requirement

High School Diploma, GED, or equivalent

Work Schedule & Compensation

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency & Benefits

Location: US - NY - New York - 50 Bayard St - Chinatown - Bayard (NY5121)

Pay Range: $25.00 - $31.37 hourly, based on experience, education, and skills. This role is eligible for a formulaic incentive plan, with specifics outlined by the company.