Bank of America Is Hiring A Senior Banker

Join Bank of America as a Client Service Associate in Our Financial Center! 🌟

At Bank of America, our mission is to improve financial lives through meaningful connections. We foster an inclusive, vibrant workplace dedicated to responsible growth, community impact, and supporting our teammates' well-being. Ready to build a rewarding career with flexible opportunities to learn and grow? Join us today!

About the Role

This position serves as the first point of contact for clients visiting our financial centers. You will help uncover personal banking needs, recommend suitable solutions, and connect clients to specialized services. Your goal is to deepen client relationships, support transactional activities, and deliver outstanding client care. Proactive communication through outbound calls and follow-ups is key to success in this role.

Key Responsibilities

• Partner with teams to provide personal and small business banking solutions aligned with clients' life priorities 📈
• Assist and educate clients on using self-service technologies for simple transactions 🤝
• Leverage resources and technology to enhance the customer experience and ensure operational excellence 🎯
• Follow established processes for activities such as account opening, maintenance, and Digital Assisted Shopping 📋
• Manage client interactions by making informed decisions that comply with regulatory guidelines 🛡️

Required Qualifications

• At least one year of sales experience in a relationship-focused environment 🌟
• Or, minimum of six months experience as a Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Business Owner Specialist at Bank of America
• Highly motivated self-starter with a strong work ethic and results-driven attitude 💪
• Effective collaborator who nurtures professional relationships 🤝
• Passionate about improving clients' financial lives ❤️
• Confident in identifying solutions tailored to client needs 💡
• Strong communication skills, both written and verbal 🗣️
• Ability to adapt to new information and technologies, handle ambiguity, and thrive in changing circumstances 🔄
• Excellent critical thinking and problem-solving skills 🧠
• Strong time management with the ability to prioritize and multitask ⏳
• Must be or become a licensed notary within a few months of starting (varies by state) 📝
• Willingness to work weekends, extended hours, and travel as needed 🚗

Preferred Qualifications

• Associate's or Bachelor's degree in business, finance, or related field 🎓
• Experience in a financial center with consistent goal achievement ⭐
• Retail or sales experience with incentive-based compensation 💰
• Familiarity with financial spreadsheets, information, and banking products 📊
• Proficiency in Microsoft applications and technology use 💻

Core Skills

• Active Listening 🦻
• Business Acumen 💼
• Customer & Client Focus 🎯
• Effective Communication 🗣️
• Problem Solving 🧩
• Account & Relationship Management 🔑
• Client Experience & Branding 🌟
• Business Development & Pipeline Management 🚀
• Prospecting & Referral Management 🔍

Details & Logistics

Education Requirement: High School Diploma / GED or equivalent 🎓

Regulatory Note: Must pass FDIC and Loan Originators' background checks 🚦

Shift: 1st Shift (US) 🕗

Hours Per Week: 40 ⏰

Pay and Benefits 💼

Hourly Pay Range: $25.00 - $31.37, determined by experience and skills 💸

Incentive Eligibility: Yes, based on performance metrics 📈

Location: Westminster, CA — 8850 Bolsa Ave, BOLSA-MAGNOLIA BC (CA7199) 📍

Benefits: Benefits are available, including paid time off, resources, and community support. We invest in our employees' well-being to foster growth and contribution to community and business success 🌱