Fortive Corporation Is Hiring A Senior Account Manager

ServiceChannel is the leading cloud-based service automation platform for facilities management. 🌐 We offer a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors.

We are a high-growth, late-stage startup with fantastic product-market fit, trusted by more than 500 global brands such as Swarovski, EG Group, Delhaize, TJX Europe, AmRest, and Aldi. 🎯 We are dedicated to creating exceptional products for our customers and fostering a great work environment where our employees can succeed both professionally and personally.

About the Role

ServiceChannel is seeking an experienced Account Manager (Fluent in Italian and French) with a passion for challenges and taking the next step in their career. This role focuses on bringing strategic thinking and operational excellence to drive growth within large enterprise accounts. This position is based in Europe, supporting clients across EMEA and APAC regions.

Key Responsibilities

• Build Customer Relationships: Develop executive relationships, understand business challenges, value drivers, and corporate goals.
• Strategic Renewals: Craft win/win strategies for contract renewals that enhance value and elevate customer satisfaction.
• Grow Revenue: Identify new opportunities, promote new features, and expand account revenue.
• Account Leadership: Manage a portfolio by planning proactive renewals, collaborating with Customer Success, resolving critical issues, and developing resolution strategies.
• CRM Management: Use tools like Salesforce, Gainsight, and Clari to maintain records and forecast accurately.
• Product Collaboration: Partner with Product & Engineering teams to identify future development areas.
• Travel: Willingness to travel up to 80% as required.

Required Skills & Experience

• Experience: 5+ years in SaaS Account Management, including customer retention, risk mitigation, renewals, upselling, and expansion strategies.
• Pricing & Sales: Knowledge of pricing principles and value-based sales in SaaS environments.
• Relationship Skills: Excellent interpersonal skills, especially with senior executives.
• Communication: Superior written and oral communication skills across various mediums.
• Organization: Strong prioritization skills with impeccable attention to detail, capable of managing multiple high-priority tasks.
• Track Record: Proven success in managing a book of business, achieving quotas, and improving customer satisfaction, adoption, and retention.
• Cross-Functional Influence: Ability to collaborate and influence results in team environments.
• Energy & Initiative: High energy, proactive, and comfortable operating across multiple countries in EMEA and APAC.
• Languages: Fully proficient in English, Italian, and French.

Preferred Skills & Experience

• Industry Experience: Facility Management or related verticals like Retail or Restaurants.
• Languages: Proficiency in Spanish and German is a plus.

Why Work for Us? 🎉

Our environment is dynamic, collaborative, and entrepreneurial. We believe in working to live, not living to work. While we work hard to achieve our goals, we prioritize a healthy work/life balance and enjoy ourselves along the way. Our team is composed of foodies, music enthusiasts, travelers, and sports fans.

We seek energetic, positive, and creative problem solvers who aren’t afraid to roll up their sleeves. In addition to offering a supportive environment, we provide generous medical benefits, flexible time-off policies, and paid parental leave. Our greatest asset is our incredible ServiceChannel team! 🚀

Fortive Corporation and its subsidiaries are proud to be equal opportunity employers. We value diversity and encourage applications from all qualified candidates, regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or expression. Reasonable accommodations are provided to applicants with disabilities upon request.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields such as workplace safety, building environments, and healthcare.

As a global industrial innovator with a startup spirit, our companies lead in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We work alongside our customers and partners worldwide to address critical challenges and drive progress. 🌍