Fortive Corporation Is Hiring A Senior Account Manager

ServiceChannel is the leading cloud-based service automation platform for facilities management. We provide a unified platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. As a high-growth, late-stage startup with fantastic product-market fit, we are trusted by over 500 global brands such as Swarovski, EG Group, Delhaize, TJX Europe, AmRest, and Aldi. Our commitment lies in creating exceptional products for our customers and fostering a great work environment where our employees can thrive both professionally and personally. 🚀

Join Our Team as an Account Manager (Italian and French Speaker)

ServiceChannel is seeking a talented and motivated Account Manager who is fluent in Italian and French, eager for a challenge, and ready to take the next step in their career. This role focuses on bringing strategic thinking and operational excellence to drive growth within large enterprise accounts across Europe, with a focus on clients in both EMEA and APAC regions.

Key Responsibilities

• Build Customer Relationships: Develop customer intimacy by establishing executive relationships and understanding key business challenges, value drivers, and goals.
• Strategic Contract Management: Create and execute win/win strategies for contract renewals that boost contract value while maintaining and enhancing customer satisfaction.
• Drive Revenue Growth: Identify opportunities for expansion, promote new features and products, and grow account revenue.
• Account Leadership: Manage a portfolio of accounts by developing proactive renewal plans, collaborating cross-functionally with Customer Success teams, handling critical issues, communicating risks, and developing resolution strategies.
• Maintain CRM Tools: Utilize Salesforce, Gainsight, Clari, and similar platforms to ensure accurate record-keeping and forecasting.
• Collaborate with Product & Engineering: Work with teams to identify and define future product development opportunities.
• Travel: Willingness to travel up to 80% as needed.

Required Skills & Experience

• Experience: Over 5 years of Account Management experience in a SaaS environment, including customer retention, risk mitigation, complex renewals, expansion sales, upselling, and cross-selling.
• Pricing & Sales: Knowledge of pricing principles and value-based sales strategies in SaaS.
• Interpersonal Skills: Exceptional relationship-building skills, especially with executive clients.
• Communication: Excellent written and oral communication skills, capable of engaging with stakeholders via in-person meetings, calls, emails, or video conferences.
• Organization: Strong prioritization and organizational abilities, with attention to detail when managing multiple high-priority tasks.
• Proven Track Record: Demonstrated success in managing a business book, achieving or exceeding quotas, and enhancing customer satisfaction, adoption, and retention.
• Teamwork & Influence: Ability to collaborate across teams and influence results positively.
• Adaptability: High energy, proactive problem-solver, comfortable in fast-paced environments spanning multiple countries within EMEA and APAC.
• Languages: Full professional proficiency in English, Italian, and French is required.

Preferred Skills & Experience

• Industry Knowledge: Experience in Facility Management and/or related verticals such as Retail or Restaurants.
• Languages: Professional working proficiency in Spanish and German is a plus.

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial — emphasizing work-life balance. We believe in working to live, not living to work. While we are committed to getting the job done, we also prioritize employee wellbeing with generous medical benefits, flexible time-off policies, and paid parental leave. Our team is a vibrant mix of foodies, music lovers, travelers, and sports enthusiasts. 🎉

We seek energetic, positive, and creative problem solvers who aren’t afraid to roll up their sleeves. Beyond creating an outstanding environment for our ServiceChannel team members, we support them outside of work through various benefits. The greatest asset we have is our incredible team! 💪

Fortive Corporation and its subsidiaries are proud to be equal opportunity employers. We foster diversity and encourage applications from all qualified individuals regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or expression. We are committed to providing reasonable accommodations for applicants with disabilities. If you require an accommodation during any part of the employment process, please contact our Human Resources team.

About Fortive Corporation

Fortive's essential technology makes the world safer and more productive. We accelerate transformation across high-impact fields like workplace safety, building environments, and healthcare.

As a global industrial technology innovator with a startup spirit, our companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We work alongside our customers and partners to solve challenges on a global scale, striving for progress and positive impact every day. 🌍