Fortive Corporation Is Hiring A Senior Account Manager

ServiceChannel is the leading cloud-based service automation platform for facilities management. We provide a unified platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors. As a high-growth, late-stage startup with fantastic product-market fit, we are trusted by over 500 global brands such as Swarovski, EG Group, Delhaize, TJX Europe, AmRest, and Aldi. Our commitment is to develop great products for our customers and foster a work environment where our employees can succeed both professionally and personally. 🚀

We are hiring: Experienced Account Manager (Italian and French Speakers)

Join us if you are passionate about strategic thinking and operational excellence, and are looking to take the next step in your career. This role focuses on driving growth within large enterprise accounts, supporting our clients across Europe in both EMEA and APAC regions. 🌍

Key Responsibilities

• Build strong customer relationships: Develop customer intimacy by engaging with executives and understanding key business challenges, value drivers, and goals.
• Strategic account management: Implement win/win strategies for renewals that enhance contract value while safeguarding customer satisfaction.
• Drive revenue growth: Identify new opportunities through new features, products, and expansion strategies.
• Account leadership: Lead a portfolio of accounts by planning proactive renewals, collaborating cross-functionally with Customer Success, managing critical issues, and developing resolution strategies.
• Utilize CRM tools: Manage Salesforce, Gainsight, Clari, and similar tools to ensure accurate records and forecasting.
• Collaborate on product development: Work with Product & Engineering teams to identify future areas for innovation.
• Travel availability: Willingness to travel up to 80% as needed.

Required Skills & Experience

• 5+ years in SaaS account management: Proven experience in customer retention, risk mitigation, complex renewals, expansion sales, upselling, and cross-selling strategies.
• Pricing and sales expertise: Strong understanding of SaaS pricing principles and value-based sales approaches.
• Customer relations: Exceptional interpersonal skills, especially with senior executives.
• Effective communication: Excellent written and oral skills in diverse formats including in-person, phone, email, and video conferencing.
• Organizational skills: Ability to prioritize multiple high-priority tasks with attention to detail.
• Track record of success: Demonstrated ability to manage a book of business, meet or exceed quotas, and improve customer satisfaction, adoption, and retention.
• Cross-functional collaboration: Ability to influence results and work effectively in team environments.
• Proactive and energetic: Comfortable in fast-paced, multi-country environments across EMEA and APAC, taking initiative to drive results.
• Language proficiency: Full professional proficiency in English, Italian, and French required.

Preferred Skills & Experience

• Industry experience: Background in Facility Management or related verticals, especially Retail and Restaurants.
• Additional languages: Proficiency in Spanish and German is a plus.

Why Work for Us? 🎉

Our environment is dynamic, collaborative, and entrepreneurial. We believe in working to live, not living to work. While we work hard to achieve our goals, we also prioritize a healthy work/life balance, and having fun along the way! Our team includes foodies, music lovers, travelers, and sports enthusiasts.

We seek energetic, positive, and creative problem solvers who aren’t afraid to get their hands dirty. We support our team outside of work with generous medical benefits, flexible time-off policies, and paid parental leave. But our greatest asset is our amazing ServiceChannel team! 💪

Equal Opportunity Employment

Fortive Corporation and its subsidiaries are proud to be equal opportunity employers. We value diversity and encourage applications from all qualified candidates regardless of race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities. Please contact our Human Resources team to request accommodations.

About Fortive Corporation

Fortive's innovative technology aims to make the world safer and more productive. We accelerate transformation across high-impact sectors such as workplace safety, building environments, and healthcare. As a global industrial technology leader with a startup spirit, our companies lead in healthcare sterilization, industrial safety, predictive maintenance, and more. We partner with customers worldwide to solve challenges on a global scale. 🌎