Fortive Corporation Is Hiring A Senior Account Manager

ServiceChannel is the leading cloud-based platform for facilities management, enabling organizations to source, procure, manage, and pay for repair and maintenance services seamlessly from commercial contractors. 🚀

About Us

We are a high-growth, late-stage startup with an excellent product-market fit, trusted by more than 500 global brands including Swarovski, EG Group, Delhaize, TJX Europe, AmRest, and Aldi. We’re dedicated to delivering a superior product for our customers and fostering a work environment that supports our employees' professional and personal growth. 🌟

Current Opportunity: Account Manager (Italian & French Speaker)

ServiceChannel is seeking an experienced Account Manager fluency in Italian and French, eager for a challenge and ready to take the next step in their career. This role focuses on strategic thinking and operational excellence to drive growth within large enterprise accounts across Europe, with a focus on clients in both EMEA and APAC.

🌍 Location

Based in Europe, with up to 80% travel required.

Key Responsibilities

• Develop customer relationships: Establish executive connections, understand key business challenges, value drivers, and goals.
• Strategic account management: Create win/win renewal strategies to enhance contract value while safeguarding customer satisfaction.
• Revenue growth: Identify opportunities for expansion, promote new features and products.
• Account leadership: Manage a portfolio of accounts, develop proactive renewal plans, collaborate with Customer Success, address critical issues, and lead resolution efforts.
• Utilize tools: Use Salesforce, Gainsight, Clari, and similar platforms for record-keeping and forecasting accuracy.
• Collaboration: Partner with Product & Engineering teams to identify future development opportunities.
• Travel readiness: Willingness and ability to travel up to 80%.

Required Skills & Experience

• Over 5 years of account management experience in a SaaS environment, including customer retention, risk mitigation, complex renewals, and upselling.
• Strong understanding of pricing principles and value-based sales strategies.
• Excellent interpersonal skills with the ability to build effective executive relationships.
• Exceptional communication skills—both written and oral—in English, Italian, and French.
• Strong organizational skills with the ability to manage multiple high-priority tasks.
• Proven track record of managing a book of business, achieving or exceeding quotas, and enhancing customer satisfaction.
• Ability to influence cross-functional teams and operate effectively in a fast-paced, multi-country environment.
• Energetic, proactive, and a great teammate.

Preferred Skills & Experience

• Experience in Facility Management or related verticals, especially Retail or Restaurants.
• Professional proficiency in Spanish and German is a plus.

Why Work for Us? 🎉

Our vibrant, collaborative, and entrepreneurial work environment champions a healthy work/life balance. We believe in working to live, not living to work, and have fun along the way! Our team is passionate about food, music, travel, and sports. 🚴‍♂️🎶✈️

We seek energetic, positive, and creative problem-solvers who aren’t afraid to roll up their sleeves. We support our team with generous benefits including medical coverage, flexible time-off policies, and paid parental leave. The greatest benefit of all? Our amazing ServiceChannel team! 💼

Fortive Corporation and all its subsidiaries are proud to be equal opportunity employers, valuing diversity and encouraging applications from all qualified individuals without discrimination. We are committed to providing reasonable accommodations for applicants with disabilities. 🙌

About Fortive Corporation

Fortive's innovative technology makes the world safer and more productive. 🌏

We accelerate transformation in high-impact areas such as workplace safety, building environments, and healthcare. As a global industrial technology leader with a startup spirit, we lead advancements in healthcare sterilization, industrial safety, predictive maintenance, and other critical solutions. We work alongside our customers and partners worldwide to tackle challenges across industries. 💡