Swissport International AG Is Hiring A Sea Passenger Service Agent Bilingual Mandarin Cantonese English

Join Swissport as a Passenger Service Agent and Take Flight in the Exciting World of Aviation! ✈️

Ready to soar in a fast-paced aviation industry? Swissport, a global leader in aviation services, supports over 300 million passengers annually with Ground Handling, Cargo Handling, and Passenger Services. We're dedicated to providing tailored solutions worldwide to enhance customer experiences. If you share our core values—Show You Care, Do the Right Things, and Win as a Team—we invite you to join our team at various locations around the globe.

Job Summary

As a Passenger Service Agent, you will deliver essential passenger and customer services as contracted by our clients. Your responsibilities include reservations, ticketing, baggage processing, terminal/gate check-in, greeting arriving passengers, VIP handling, providing special assistance, managing customer complaints, and other duties as assigned.

💰 The pay rate is $21.50/hour. This is a part-time role with potential opportunities to transition into a full-time position.

Your Activities 🌟

• Inspect and verify passenger documentation
• Strongly preferred: Bilingual in Mandarin-Cantonese and English
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing, including handling and fee calculations if applicable
• Assist passengers through arrival and check-in processes, supporting those with special needs such as unaccompanied minors (UM), VIPs, and wheelchair assistance
• Guide passengers through Customs, Immigration, and Quarantine procedures as required
• Make public address announcements when needed
• Support Ramp Service Agents by ensuring wheelchairs, strollers, and gate-checked bags are ready for loading and delivery
• Ensure compliance with federal, state, municipal, airport, and carrier security requirements, as well as Swissport SOPs and policies
• Operate equipment including jet ways, computers, and reservation/ticketing software
• Produce all necessary work-related documentation
• Perform other duties as assigned

Your Profile ✅

• High School diploma or GED equivalent
• Must possess Clear ID
• Passionate about delivering excellent customer service with relevant work experience
• Exceptional written and verbal communication skills in the country-specific language
• Additional language skills are desirable
• Committed to continuous self-improvement
• Self-motivated and capable of working independently
• Attentive to detail and numerate
• Ability to follow processes and adapt flexibly as needed
• Proficient in typing and learning airline-specific reservation and ticketing software
• Willing to work in various weather conditions

What We Offer 🎁

• 401(k) retirement savings plan
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan options
• Tuition reimbursement
• Vision insurance

Our Commitment to Diversity & Inclusion 🤝

At Swissport, we believe in fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

🌐 Visit our website to learn more about Life at Swissport.

Join Our Global Team Today! ✈️

Become part of a team that connects the world of aviation. Apply now and take your career to new heights with Swissport!