Swissport International AG Is Hiring A Sea Passenger Service Agent Bilingual Mandarin Cantonese English

Join Swissport, a global leader in aviation services, and be part of a dynamic team connecting the world of aviation with excellent career opportunities! ✈️🌍

Overview

Are you ready to take flight in a fast-paced aviation industry? Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." ✈️🌟

We believe our people make us stand out. Driven by core values of Show You Care, Do the Right Things, and Win as a Team, we are seeking dedicated individuals who embody these principles to join our team at various locations worldwide. 🌎🤝

Job Summary

The Passenger Service Agent provides all required passenger and customer services as contracted by the customer, including but not limited to:

• Reservations and ticketing
• Baggage processing
• Terminal/gate check-in
• Jetway operation
• Greeting arriving passengers
• Handling VIPs and special passenger assistance
• Addressing customer complaints
• Other duties as assigned

The position offers an expected pay rate of $21.50/hour. It is a part-time role with the opportunity to transition into full-time employment. 💼⏩

Your Activities

• Inspect and verify passenger documentation
• Strongly preferred: Bilingual in Mandarin-Cantonese and English
• Issue boarding passes and reschedule passengers affected by flight disruptions
• Handle baggage processing and fee calculation if applicable
• Assist passengers during arrival and check-in, including support for passengers with special needs such as unaccompanied minors (UM), VIPs, and wheelchair assistance
• Guide passengers through Customs, Immigration, and Quarantine processes
• Make public address announcements as required
• Support Ramp Service Agents by ensuring wheelchairs, strollers, and gate-checked bags are available for loading and delivery
• Comply with all security requirements and Swissport Standard Operating Procedures (SOPs)
• Operate equipment such as jetways, computers, and reservation/ticketing software
• Produce and maintain all work-related documentation
• Perform other duties as assigned

Your Profile

• High School diploma or GED equivalent
• Must carry valid ID
• Passionate about customer service with relevant work experience
• Excellent written and verbal communication skills in the main language of operation
• Additional languages are a plus
• Commitment to continuous improvement
• Self-motivated and capable of working independently
• Attention to detail and numeracy skills
• Ability to follow processes and adapt flexibly when needed
• Proficient in typing and learning airline-specific reservation and ticketing software
• Willing to work in various weather conditions

What We Offer 🎁

• 401(k) retirement plan
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Retirement Plan
• Tuition Reimbursement
• Vision Insurance

Our Commitment

At Swissport, we embrace diversity, equal opportunity, and our core values to drive success. We are dedicated to creating an inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 🤝🌈

Learn more about Life at Swissport on our website: www.careers.swissport.com 🌐

Join Us Today!

Become part of a team that connects the world of aviation. Apply now and elevate your career with Swissport! ✈️🚀