Swissport International AG Is Hiring A Sea Passenger Service Agent Bilingual Mandarin Cantonese English

Ready to soar in a fast-paced, global aviation environment? Swissport, a leader in aviation services, is seeking dedicated individuals to join our team and help us deliver exceptional customer experiences worldwide! ✈️🌍

Overview

At Swissport, we provide Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple: "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." 💼✨

We believe our people set us apart. Driven by our core values of Show You Care, Do the Right Things, and Win as a Team, we are looking for passionate individuals who share these values to join us at various locations worldwide. 🌎🤝

Job Summary

The Passenger Service Agent plays a key role in delivering all required passenger and customer services, including reservation management, ticketing, baggage processing, check-in, VIP services, handling customer complaints, and more. 🧳✈️

This is a part-time position with an hourly pay rate of $21.50, offering potential transition to full-time employment in the future.

Your Activities

• Inspect and verify passenger documentation ✅
• Bilingual skills in Mandarin-Cantonese/English strongly preferred
• Issue boarding passes and reschedule flights affected by delays or cancellations ✈️
• Manage baggage processing and fee calculations if applicable 🧳
• Assist passengers through arrival and check-in procedures, including special needs support (e.g., unaccompanied minors, VIPs, wheelchair assistance) 🧑‍🦽🎟️
• Guide passengers through Customs, Immigration, and Quarantine processes 🚪🛂
• Make public address announcements as needed 📢
• Support Ramp Service Agents in handling wheelchairs, strollers, and gate-checked baggage 🚶‍♂️🛄
• Ensure compliance with security requirements, SOPs, and policies 🔐
• Operate equipment such as jet bridges, reservation/ticketing software, and computers 💻
• Prepare and maintain all required documentation ✍️
• Perform other duties as assigned 🚧

Your Profile

• High School diploma or GED equivalent 🎓
• Must hold a valid, clear ID 🆔
• Passionate about customer service with relevant work experience ❤️
• Excellent communication skills in the required language(s) 🗣️
• Additional languages are a plus 🌐
• Commitment to continuous improvement 🔄
• Self-motivated and able to work independently 💪
• Attentive to detail and numerate 🧮
• Ability to follow processes and adapt when necessary 🔧
• Proficient in typing and learning airline-specific reservation systems 💻
• Willingness to work in adverse weather conditions ⛈️

What We Offer

• 401(k) retirement savings plan 💰
• Dental, health, and vision insurance 🦷🩺👀
• Life insurance ❤️
• Paid time off 🏖️
• Retirement plan 🏦
• Tuition reimbursement 🎓
• Opportunities for career growth 🚀

At Swissport, we celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 🌍🤝

Learn more about Life at Swissport by visiting www.careers.swissport.com. Join us today and be part of a team that connects the world of aviation! ✈️🌟