LifeBridge Health Is Hiring A SCHEDULING HOSPITAL CALL CENTER REPRESENTATIVE

Join our team as a Scheduling Call Center Representative and be the friendly, efficient voice guiding patients through their healthcare journey! 🩺✨

Scheduling Call Center Representative — Full Time Opportunity

Hours: 8:00 AM - 4:30 PM

Job Summary

Responsible for centralized scheduling for a medical practice's physicians and mid-level providers across all locations. Handles all incoming calls to the central appointment line, provides customer-friendly responses, and directs non-appointment inquiries to the appropriate teams. Manages online appointment coordination, follow-up, and distributes patient information as needed.

Essential Functions

• Customer Service 🗣️

  Serve as the first point of contact for nearly all patients, maintaining a positive, friendly, and helpful attitude at all times.

• Appointment Scheduling 📅

  Coordinate and schedule appointments for clinicians across various practice locations.

• Referring Physicians 🏥

  Manage incoming appointment requests from referring physicians to ensure smooth coordination.

• Registration 📝

  Assist in registering patients from referring physicians, ensuring accurate and efficient data handling.

Requirements

Education: Formal working knowledge equivalent to an Associate’s degree (2 years of college) with specialized field knowledge.

Experience: 1-3 years in a related role.

Additional Information

As one of Maryland's largest healthcare providers with 13,000 team members, we are dedicated to CARE BRAVELY for over 1 million patients annually. Our organization includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, Grace Medical Center, and our Community Physician Enterprise, Center for Hope, Practice Dynamics, as well as partners like LifeBridge Health & Fitness, ExpressCare, and HomeCare of Maryland. 🚑💙