Altro Is Hiring A Sales Support Specialist

Exciting Opportunity: Sales Support Specialist (Italian Speaker) in Bologna

Join a leading technology company as a Sales Support Specialist and provide exceptional service to Italian-speaking customers from the comfort of your home in Portugal!

About the Role

Position: Sales Support Specialist (Italian Speaker)

Department: Sales

Company: Leading Technology Company

Location: Remote (within Portugal)

Start Date: 5th June 2025

Contract Type: CDD 6 months (with the possibility of renewal)

Work Model: Fully Remote (Relocation support available within Portugal)

Work Schedule & Benefits

• Shifts: Monday to Saturday, including bank holidays, between 08:00 and 19:00 (rotational shifts)
• Days Off: Sundays + 1 rotational day off per week
• Base Salary: €1,024 for 14 months
• Performance Bonus: €225 per 12 months
• Position Bonus (Braga only): €20 per 12 months
• Meal Allowance: €7.23 per working day
• Transport Allowance: €20 per month
• Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
• Relocation Support: Provided for eligible candidates moving within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. Your responsibilities include handling inquiries, managing reservations, resolving technical issues, and ensuring every customer interaction upholds the company's high standards of service and professionalism.

What You'll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

• Fluent in Italian and English (spoken and written)
• Experience in customer service or sales support (preferred)
• Tech-savvy and comfortable troubleshooting digital tools
• Skilled in communication and multitasking
• Resilient, calm under pressure, with a proactive attitude

Why Join Us?

Work remotely with a top technology brand, helping customers make informed decisions and enjoy a seamless experience. Be part of a collaborative, forward-thinking team. Apply now and grow your career with us! 🚀