Replicant Is Hiring A Sales Engineer - Bilingual Spanish/English

Join Replicant as a Senior Solutions Engineer 🚀

At Replicant, we believe AI should work for people, starting with customer service. We’ve built a platform that enhances contact center operations by resolving more requests, proactively identifying issues, and boosting agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

About Us

Our AI agents handle millions of calls each month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they enable customers to get what they need instantly—24/7. Our real-time conversation insights empower contact center leaders to coach effectively and improve every interaction.

We are leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) designed for enterprise scale, security, and empathy. If you’re passionate about LLMs, voice AI, and building category-defining technology with a kind, ambitious team, this is the place for you.

Who We’re Looking For

We’re expanding our team with a Senior Solutions Engineer who has a background in computer science, management information systems, or technical sales. This role involves thinking through integrations and how Replicant interfaces with existing customer service technologies to develop innovative solutions for potential prospects. Fluency in both Spanish and English and comfort speaking to all levels within organizations are essential. You will collaborate closely with the account executive and assist during the presales process.

What You’ll Do

• 🤝 Work closely with the sales team to gather customer requirements
• 🖥️ Own the technical side of the sales process
• 🔍 Identify technology trends in various industry verticals
• 📊 Use visualization tools to illustrate AI Agent design, integration points, and data flow
• 📝 Review and write API specifications for stakeholders
• 🎙️ Design and refine conversational AI agents by crafting, testing, and iterating prompts to optimize performance, tone, and resolution quality
• 🚀 Lead hands-on trials with prospects, demonstrating platform value using call center data
• 📈 Analyze conversational data to uncover insights and areas for automation or improvement
• 📝 Translate findings into clear narratives for both business and technical stakeholders
• 🤝 Collaborate across teams to ensure trial success and stakeholder alignment
• 📅 Attend customer meetings and provide technical support to Account Executives

What You’ll Bring

• 🕐 5+ years in Solutions Engineering or similar customer-facing technical roles
• 🧠 Curiosity about AI and experience with prompt engineering (formal or self-taught)
• 🔗 Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
• 📝 Strong written and verbal communication skills, with ability to tailor messages
• 🤝 A collaborative and proactive mindset
• 🎓 Degree in Computer Science, Information Systems, or equivalent experience—learning and delivery focus matters most
• ⭐ Bonus: Experience with tools like Salesforce, Zendesk, or call center operations

Benefits for All Full-time Employees

• 🏠 Remote work environment respecting time zones
• 💸 Competitive salaries, equity, and (for US employees) a 401(k) plan
• 🏥 Top-tier healthcare (medical, vision, dental)
• 🏋️ Health and Wellness Perk
• 🖥️ Equipment Stipend
• 🌴 Flexible vacation policy
• ✈️ Team trips & offsites, including activities like bread baking with our CEO
• 🌺 Eligibility for a 5-week sabbatical after 4.5 years of service

Our Values 🌟

Blade Runners

We take ownership, pride in reaching our goals, and use the tools at our disposal to succeed. We value open communication and proactively seek feedback to grow both individually and as a team.

Bread Makers

Humility and collaboration guide us. No task is too big or small as we work together to achieve our mission, believing that the whole is greater than the sum of its parts.

Självdistans (Self-Distance)

This Swedish concept emphasizes the ability to critically reflect on oneself from an external perspective. We trust our team members to point out blind spots and humbly admit when we’re wrong, knowing this is key to growth.

Equal Opportunity & Inclusion

Replicant is proud to be an equal opportunity employer. We foster an inclusive, diverse, and equitable workplace built on trust, support, and respect. We welcome all individuals regardless of gender identity, race, ethnicity, disability, sexual orientation, and more. Accommodation is available throughout the recruitment process—please contact us at hr@replicant.ai.