United Airlines Is Hiring A RSSR Language Desk

Join Our Customer Contact Center Team at United Airlines 🛫

Achieve your career goals while helping us create the future of travel. Grow professionally, enjoy comprehensive benefits, connect with a supportive team, and explore the world through our extensive flight network.

About the Role 🌟

We offer a competitive benefits package including:

• Medical, dental, vision, life, accident & disability insurance
• Employee assistance program
• Commuter benefits
• Paid holidays & time off
• 401(k) retirement plan
• Flight privileges (subject to collective bargaining agreement)

Enjoy seniority-based pay increases, as well as additional compensation for shift differentials and overtime.

Our Core Principle: Caring ❤️

Caring is at the heart of United Airlines. Our Customer Contact Center team exemplifies this by assisting customers with reservations, account questions, travel management, and more. If you're a people-oriented individual who finds fulfillment in helping others, this is the perfect opportunity to make a positive impact every day.

Key Responsibilities 🧳

• Handle incoming calls to book itineraries and respond to customer inquiries, resolving complex issues
• Operate efficiently in a fast-paced call center environment
• Assist all customers, including those with disabilities, following United guidelines
• Use customer service and sales techniques with empathy to meet customer needs
• Maintain performance metrics to support productivity goals
• Deliver exceptional service and maintain a standard-setting product experience
• Maintain an ergonomically correct workspace
• Address additional passenger questions and concerns
• Leverage training resources to resolve customer issues effectively
• This role is **100% onsite** at our Customer Contact Center in (Location)

Qualifications ✅

Minimum Qualifications:

• High School Diploma or equivalent
• Fluent in English (written and spoken)
• Fluent in Korean (written and spoken)
• Proficient in computer use, including accurate keyboarding and airline reservation software
• At least 1 year of experience in sales, customer service, or call center roles (preferred)
• Flexibility to work any shift within a 24/7 schedule, including nights, weekends, and holidays
• Ability to sit and work at a computer for extended periods while communicating with customers
• Legal authorization to work in the US without sponsorship
• Successful interview completion to meet job qualifications
• Punctuality and reliable attendance
• Agreement to follow United policies, including Working Together Guidelines, Reservations Handbook, and Drug & Alcohol policies
• Ability to pass a 10-year security background check

Preferred Qualifications 🌟

• 2+ years of contact center and customer service experience
• Experience in fast-paced environments, especially in airport operations, baggage handling, or customer solutions

Compensation & Benefits 💰

The starting salary for this role is $21.14/hour. This position is eligible for bonuses, including profit sharing.

We provide comprehensive benefits such as:

• Medical, dental, vision, life, accident & disability insurance
• Employee assistance program
• Commuter benefits
• Paid holidays & time off
• 401(k) plan and pension options
• Flight privileges (subject to collective bargaining agreement)

Equal Opportunity & Accessibility 🤝

United Airlines is an equal opportunity employer. We recruit, employ, train, compensate, and promote without discrimination based on race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or other protected classes. We also provide reasonable accommodations for individuals with disabilities. To request accommodations, please contact JobAccommodations@united.com.

Join us to create what’s next. Let’s define tomorrow, together! ✈️