United Airlines Is Hiring A RSSR - Language Desk- Hebrew (Chicago or Houston))

Join Our Customer Contact Center Team at United Airlines! ✈️

Achieving our goals starts with supporting yours. Grow your career, enjoy top-tier health and wellness benefits, build meaningful connections with your team and customers, and travel the world through our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

About the Role

As a member of our Customer Contact Center team, you'll play a vital role in delivering exceptional service to our customers—with opportunities to develop your skills and advance your career in a dynamic, supportive environment.

Benefits & Perks 🎁

• Competitive health benefits: medical, dental, vision, life, accident & disability insurance
• Employee assistance program
• Commuter benefits
• Paid holidays and paid time off
• 401(k) plan and pension options
• Flight privileges subject to availability and collective bargaining agreement
• Seniority-based pay raises, plus additional compensation for shift differentials and overtime

Our Commitment to Caring 🤝

At United Airlines, caring is one of our core principles. Our Customer Contact Center team exemplifies this by assisting customers with everything from booking flights, managing reservations, addressing questions about their MileagePlus accounts, and more! If you’re a people person who finds fulfillment in helping others, you’ll thrive on our team.

Key Responsibilities

• Handle incoming phone calls, including booking itineraries and responding to customer inquiries
• Resolve complex customer issues efficiently and professionally
• Manage requests in a fast-paced call center environment
• Assist all customers, including those with disabilities, following United guidelines
• Apply customer service and sales techniques to meet customer needs with empathy
• Maintain performance metrics to support productivity goals
• Deliver a high standard of customer service consistently
• Maintain an ergonomic and organized work station
• Respond to passenger questions and utilize training resources to resolve issues
• This role is 100% onsite at our Customer Contact Center located in (Location)

Qualifications

Minimum Qualifications 🚧

• High School Diploma or equivalent
• Proficiency in English (spoken and written)
• Proficiency in Hebrew (spoken and written)
• Computer literacy, including accurate keyboard skills and familiarity with airline reservation/ticketing software
• At least 1 year of experience in sales, customer service, call center, or related fields (preferred)
• Ability to work any shift within a 24/7 operation, including nights, weekends, and holidays
• Comfortably work at a computer for extended periods while communicating with customers
• Legally authorized to work in the US without sponsorship
• Successful interview completion required
• Reliability and punctuality are essential
• Adherence to United’s policies, including Working Together Guidelines, Reservations Handbook, and Drug & Alcohol Policy
• Able to pass a 10-year security background check

Preferred Qualifications 🌟

• 2+ years of contact center and customer service experience
• Experience working in fast-paced environments
• Airport operations, baggage handling, or customer solutions experience

Compensation & Employment Details 💵

The starting rate for this role is $21.14 per hour.

This position is bonus eligible through profit sharing.

Equal Opportunity & Accessibility

United Airlines is an equal-opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or other protected statuses as required by law.

We are committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. Please contact JobAccommodations@united.com to request assistance.