TD Bank Is Hiring A Retail Banker I

Exciting Opportunity: Retail Banker I at TD Bank in Philadelphia, PA

Join TD Bank as a Retail Banker I and be at the forefront of delivering exceptional customer service while helping clients achieve their financial goals. This role offers growth, skill development, and a collaborative work environment.

Work Location & Hours

• Location: Philadelphia, Pennsylvania, United States of America
• Hours: 40 hours per week

Compensation Details

Enjoy a competitive pay range and transparent communication about salary expectations:

• Pay Range: $22.50 - $29.00 USD

TD is dedicated to fair and equitable compensation, supporting colleagues' growth and skill development. The actual offer may vary based on skills, experience, location, and organizational needs. Feel free to ask your recruiter about specific compensation details during the interview process. 💬

Line of Business

Segment: Personal & Commercial Banking

Job Description

The Retail Banker I serves as a key customer liaison, utilizing financial expertise to assist clients with their banking needs. This role contributes to TD’s growth by identifying suitable solutions that help customers meet their financial goals and strengthen their relationship with TD.

Depth & Scope of Responsibilities

• Proficient in products, services, and routine transactions to educate customers or refer them internally, ensuring a positive experience 😊
• Knowledgeable of the full product suite and processes with moderate complexity/risk
• Builds and maintains customer relationships through active listening and personalized solutions
• Recommends products based on customer needs, highlighting features and benefits
• Uses CRM tools to assess customer needs and support outbound sales activities
• Independently resolves issues, escalating when necessary
• Explains detailed or complex information effectively to customers
• Participates in outreach, servicing, and advice activities aligned with TD’s “ unexpectedly human ” promise
• Engages in loan product discussions and facilitates application processes
• Maintains active registration with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience Requirements

• High School Diploma or GED 📜
• Minimum 1+ years working with customers or in sales, including volunteering, education, or military experience (preferred)
• Experience as a Teller is preferred
• Completion of teller training upon hire
• Strong communication, organization, and multitasking skills
• Proficiency in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Deliver legendary customer service through relationship-building and personalized advice 🎯
• Support TD’s Customer Service Strategy — building trust, providing consultative support, and proactively offering insights
• Act as a customer advocate to improve financial confidence and resolve issues
• Manage customer interactions with professionalism and empathy
• Guide customers on self-service options, including digital channels
• Handle various teller transactions responsibly, adhering to operational policies
• Recognize transaction needs and provide relevant education & support

Shareholder & Operational Accountabilities

• Ensure compliance with regulations like Bank Secrecy Act and Patriot Act
• Participate in daily store operations aligned with TD’s risk framework
• Maintain accurate documentation and due diligence for transactions
• Support operational excellence by adhering to policies and controls

Team & Employee Responsibilities

• Collaborate effectively within the team and promote a positive work environment 🤝
• Enhance personal skills through continuous learning and feedback
• Support the organization’s inclusive culture and diverse workforce
• Act as a brand ambassador for TD, internally and externally
• Take ownership of career growth and actively pursue development opportunities

Regulatory & Physical Requirements

Important compliance details:

• Position qualifies as Loan Originator under Regulation Z and SAFE Act
• Eligibility for NMLS registration required
• Satisfactory background and credit checks necessary
• Physical demands: Sedentary tasks, frequent sitting, standing, and occasional walking, lifting, bending, climbing, and reaching

Who We Are: About TD

TD Bank is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses worldwide. Our colleagues are passionate about creating remarkable, human-centered banking experiences. 💙

Our Total Rewards Package

We invest in our colleagues' wellbeing through comprehensive benefits including salary, incentives, health, retirement, paid time off, discounts, and career development programs. Learn more about Total Rewards at TD.

Colleague Development & Support

• Career Growth: Regular development conversations, mentoring, and online learning platforms
• Training & Onboarding: Comprehensive sessions to ensure a smooth start
• Application Process & Accommodations: Equal opportunity employment with accommodations available for qualified applicants. Contact USWAPTDO@td.com for support.

Our Commitment to Diversity & Inclusion

TD Banks is proud to be an equal opportunity employer, fostering an inclusive environment free from discrimination based on race, religion, gender, age, disability, or other protected characteristics. 🧩