TD Bank Is Hiring A Retail Banker I

Join Our Team as a Retail Banker I in Newburgh, NY! 🌟

Embark on a rewarding career with TD Bank, where we prioritize growth, inclusivity, and delivering exceptional customer experiences.

Work Location & Hours

• Location: Newburgh, New York, United States of America
• Hours: 40 hours/week

Compensation & Benefits

Our competitive pay ranges from $22.50 to $29.00 USD per hour. TD is committed to fair and equitable compensation, offering growth opportunities and skill development to all colleagues.

Note: The actual offered salary may vary based on skills, experience, job knowledge, location, and organizational needs. Feel free to discuss compensation questions with your recruiter for more details.

Line of Business

Personal & Commercial Banking

Role Overview

The Retail Banker I acts as a customer liaison, utilizing expertise and consultative advice to help Customers meet their banking needs. They contribute to business growth by identifying suitable TD solutions and fostering strong relationships.

Key Responsibilities & Scope

• Proficient in banking products, services, and routine transactions
• Identify opportunities to educate Customers and refer them to appropriate team members
• Build and nurture Customer relationships through active listening and tailored solutions
• Recommend products based on Customer needs, highlighting features and benefits
• Utilize Customer relationship management tools for assessments and outbound sales
• Resolve customer issues independently, escalating when necessary
• Engage in customer outreach, servicing, and advice activities
• Assist with loan product conversations and application processing
• Maintain active registration with the NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience

• High School Diploma or GED
• 1+ years of customer service/sales experience (volunteering, education, military preferred)
• Experience as a Teller is preferred
• Completion of teller training upon hire
• Strong communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Deliver a Legendary customer experience through relationships and expert advice
• Support the Bank's Customer Service Strategy with trust-building content and proactive support
• Act as a Customer advocate, offering tips and resolving issues efficiently
• Manage customer flow and needs in the lobby, ensuring a welcoming environment
• Promote digital and self-service banking channels

Shareholder & Operational Responsibilities

• Ensure compliance with banking regulations and policies
• Support operational excellence and risk management
• Maintain accurate documentation and conduct due diligence
• Act as a brand ambassador and promote TD's values and standards

Employee & Team Development

• Participate fully in team activities, ensuring positive collaboration
• Engage in ongoing training and development programs
• Seek opportunities for growth and feedback
• Support a diverse and inclusive work environment
• Take ownership of personal career development

Regulatory & Physical Requirements

This position qualifies as a Loan Originator under Regulation Z and SAFE Act requirements. Candidates must meet background checks and licensing criteria.

Physical demands include: sitting, standing, walking, lifting under 25 lbs., bending, reaching, and continuous concentration.

Travel is occasional domestically, with no international travel expected.

Who We Are

TD is a leading global financial institution and the fifth-largest bank in North America, serving over 27 million households worldwide. Our commitment is to create simple, human banking experiences through a diverse and talented team of over 95,000 colleagues.

Our Total Rewards Package 🎁

We offer comprehensive benefits, including competitive salary, incentives, health and wellness plans, retirement programs, paid time off, discounts, and career development opportunities. Learn more about our Total Rewards.

Colleague Development & Support

We foster growth through regular performance conversations, training, mentoring, and development programs, helping you succeed and advance your career within TD.

Application & Inclusion

TD Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If accommodations are needed, contact USWAPTDO@td.com.

Federal laws prohibit discrimination, ensuring fair treatment for all candidates.