TD Is Hiring A Retail Banker I

Join TD as a Retail Banker I in Philadelphia! 🏦

Embark on a rewarding career helping customers achieve their financial goals while enjoying growth opportunities and a comprehensive benefits package.

Work Location & Hours

• Location: Philadelphia, Pennsylvania, United States 🇺🇸
• Hours: 40 hours/week

Pay & Compensation

Our competitive pay range for this role is $22.50 - $29.00 USD. TD is committed to providing fair and equitable compensation, with opportunities for growth and skill development. The actual base pay offered may vary based on your skills, experience, geographic location, and organizational needs.

As a candidate, you are encouraged to ask questions about compensation and engage in open dialogue with your recruiter for more details.

Line of Business

Services bancaires personnels et commerciaux

Job Description

The Retail Banker I acts as a vital customer liaison, embodying TD’s brand promise by leveraging financial expertise and consultative advice to assist customers with their banking needs. This role supports business growth through identifying suitable TD solutions that help clients reach their financial objectives and strengthen their relationship with TD.

Depth & Scope

• Proficient in banking products, services, and routine transactions to educate customers and refer them to appropriate team members or partners.
• Possesses broad knowledge of the full product suite, demonstrating low to moderate complexity/risk understanding.
• Builds and nurtures customer relationships by actively listening, identifying needs, and offering tailored solutions or referrals.
• Recommends products based on customer needs, highlighting features and benefits to aid in financial success.
• Uses Customer Relationship Management tools to proactively evaluate and address customer needs, engaging in outbound sales activities.
• Independently resolves customer issues, escalating when necessary.
• Explains detailed or complex information clearly to customers.
• Participates in outreach, service, and advisory activities aligned with our “unexpectedly human” promise.
• Engages in loan product conversations and facilitates application processes.
• Maintains active registration with the NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• High School Diploma or GED
• At least 1 year of customer service or sales experience, including volunteering, education, or military background preferred.
• Teller experience is preferred.
• Ability to complete teller training upon hire.
• Strong communication skills; ability to engage in educational conversations and multitask effectively.
• Proficient in Microsoft Office; Notary License is a plus.

Customer Accountabilities 💼

• Deliver a legendary customer experience through relationship-building, service, and advice.
• Support the Bank's Customer Service Strategy with trust-building educational content, consultative support, and proactive insights.
• Act as a customer advocate, providing solutions while boosting financial confidence.
• Manage customer flow, conduct needs discovery, and guide clients accordingly.
• Promote self-service banking options, including digital channels.
• Handle transactions such as deposits, withdrawals, transfers, and check cashing, while adhering to security procedures.
• Recognize transaction needs and educate clients on available banking channels.
• Personalize each banking interaction, demonstrating genuine customer care.

Shareholder & Operational Responsibilities 🏢

• Ensure compliance with operational policies, regulations, and risk management standards.
• Support efficient store operations and accurate documentation.
• Escalate high-risk transactions and maintain due diligence.
• Adhere to TD’s Code of Conduct and risk policies.
• Contribute to operational excellence and a sound work environment.

Team & Employee Development 🌱

• Participate fully in team activities, fostering a positive, inclusive work culture.
• Engage in continuous learning and performance development.
• Maintain open communication and provide support to colleagues.
• Build strong referral networks with partner bankers.
• Embrace change and contribute to TD’s inclusive culture.

Legal & Physical Requirements 📄

This role qualifies under the Regulation Z of the Truth in Lending Act and the SAFE Act. You must be eligible for employment, registered with NMLS, and pass criminal background and credit checks.

Physical Activity: Frequent sitting, standing, and walking; occasional lifting, bending, and reaching. Continual focus and problem-solving are essential.

Travel: Occasional domestic travel; no international travel expected.

Who We Are

TD is a leading global financial institution, the fifth largest in North America, serving over 27 million households worldwide 🇨🇦🇺🇸🌎. Our over 95,000 colleagues are dedicated to delivering a simple, rapid, and remarkably human banking experience, committed to client satisfaction and community impact.

Our Total Rewards Package 🎁

TD offers comprehensive benefits including competitive salary, incentives, health & wellness benefits, retirement plans, paid time off, discounts, and opportunities for career growth.

Additional Information & Support

• Colleague Development: Regular career discussions, online learning, mentorship programs.
• Training & Onboarding: Structured sessions to set you up for success.
• Interview Process: We coordinate interviews and communicate outcomes promptly.
• Accommodation: TD provides equal opportunity employment and accommodations for applicants with disabilities. Contact USWAPTDO@td.com for assistance.