TD Bank Is Hiring A Retail Banker I Bilingual

Join Our Team as a Retail Banker I at TD Bank! 🚀

Exciting opportunity to deliver exceptional customer service and financial advice while growing your career at TD Bank in Kew Gardens, New York.

Work Location & Hours 🏢

• Location: Kew Gardens, New York, United States of America
• Hours: 40 hours/week

Compensation & Benefits 💰

Pay range: $24.25 - $32.50 USD

At TD, we are committed to fair and equitable pay, providing growth and skill development opportunities. Actual offer depends on skills, experience, knowledge, geographic location, and business needs. Questions about compensation? Your recruiter is here to help!

Line of Business & Role Overview 📈

• Line of Business: Personal & Commercial Banking
• Job Title: Retail Banker I
• Role Summary: Acts as a customer liaison, delivering TD's Brand promise through financial expertise and consultative advice to help Customers achieve their financial goals and deepen their relationship with TD.

Key Responsibilities & Scope 🔍

• Identify opportunities to educate Customers on products and services or refer them internally, ensuring a positive experience
• Understand and explain the full product suite, services, and processes with low to moderate risk
• Build and nurture customer relationships through active listening and personalized engagement
• Recommend suitable products and highlight benefits related to individual customer needs and life events
• Utilize CRM tools for customer assessments, proactive sales, and solutions identification
• Resolve customer issues independently; escalate when necessary
• Maintain an active NMLS registration and facilitate loan applications when appropriate

Education & Experience 🎓

• High School Diploma or GED required
• 1+ years of experience working with customers or in sales (volunteering, education, military experience considered)
• Teller experience preferred; must complete teller training upon hire
• Excellent communication, organization, and decision-making skills
• Proficient in Microsoft Office; Notary License is a plus

Customer Accountabilities 🌟

• Deliver a legendary experience through relationship building, service, and advice
• Act as a Customer advocate, providing proactive tips and resolving issues
• Lead customer flow and guide their banking options, including self-service channels
• Handle transactions like deposits, withdrawals, and transfers while adhering to operational policies

Shareholder & Operational Responsibilities 📋

• Ensure compliance with regulations such as the Bank Secrecy Act and Patriot Act
• Support daily store operations and maintain operational excellence
• Document transactions accurately and escalate high-risk activities

Team & Employee Development 🤝

• Participate fully as a team member, supporting a positive work environment
• Enhance personal knowledge and skills through ongoing training and feedback
• Develop relationships and collaborate to achieve organizational success
• Embrace change and contribute to an inclusive culture reflecting TD’s diversity values

Regulatory & Physical Requirements ⚖️

• This role qualifies as a Loan Originator under Regulation Z & SAFE Act, requiring registration with NMLS
• Must pass criminal background and credit checks
• Travel: Occasional domestic travel; no international travel required
• Physical demands: Sitting, standing, walking, lifting under 25 lbs., and repetitive tasks performed continuously or frequently as specified

Who We Are 🌎

TD is a leading global financial institution and the fifth-largest bank in North America, serving over 27 million households and businesses worldwide. Our 95,000+ colleagues are dedicated to creating a simple, human-centered banking experience. We believe in fostering client relationships and empowering our employees to thrive.

Our Total Rewards Package 🎁

• Competitive base salary with variable incentives
• Health and well-being benefits, retirement plans, paid time off
• Banking discounts and career development programs
• Recognition and reward initiatives

Candidate Support & Onboarding 📝

We support your career growth through regular development conversations, training programs, and mentoring. Our onboarding process ensures you have everything needed to succeed.

Interview & Accommodation Process 🎯

We will contact selected candidates to schedule interviews and provide feedback. TD Bank is an equal opportunity employer. Applicants needing accommodations should email TD’s Workplace Accommodations Program.

Our Commitment to Diversity & Inclusion 🌈

We are dedicated to maintaining a respectful, inclusive environment that values diverse perspectives and creates an extraordinary employee experience. Discrimination based on race, color, gender, age, disability, or other protected characteristics is strictly prohibited.