TD Bank Is Hiring A Retail Banker I Bilingual

Join Our Team as a Retail Banker I at TD Bank!

TD Bank is seeking a dedicated Retail Banker I to deliver exceptional customer service and financial solutions in Kew Gardens, New York. If you are passionate about helping customers achieve their financial goals, this opportunity is for you!

Work Location

Kew Gardens, New York, United States of America

Hours & Compensation

• Hours: 40 hours/week
• Pay Range: $24.25 - $32.50 USD per hour

At TD, we are committed to equitable compensation and offer growth opportunities and skill development to all colleagues. The offered base pay may vary based on skills, experience, location, and organizational needs. We encourage open dialogue about compensation with your recruiter.

Line of Business

Personal & Commercial Banking

Job Description

The Retail Banker I acts as a customer liaison, utilizing financial expertise and consultative advice to support customers with their banking needs. This role drives business growth by identifying appropriate TD solutions to help customers meet their financial goals and strengthen their relationship with TD.

Key Responsibilities & Scope

• Proficient in products, services, and routine transactions, fostering positive customer experiences
• Builds and maintains customer relationships through active listening and product knowledge
• Recommends products based on customer needs, highlighting features and benefits
• Uses CRM tools to proactively assess customer needs and lead outbound sales activities
• Independently resolves customer issues and escalates when needed
• Facilitates loan applications and maintains active NMLS registration
• Participates in customer outreach and service activities aligning with TD’s human-centric promise

Education & Experience

• High School Diploma or GED
• 1+ years experience in customer service or sales, including volunteering, education, or military service (preferred)
• Teller experience and completion of teller training upon hire preferred
• Strong communication, organization, and problem-solving skills
• Proficient in Microsoft Office
• Notary License (Preferred)

Customer Accountabilities

• Deliver a Legendary customer experience through relationship building and service excellence
• Support the bank’s customer service strategy by providing end-to-end advice, proactive insights, and solutions
• Act as a customer advocate, enhancing financial confidence and resolving issues
• Orchestrate customer flow, educate on self-service options, and guide appropriate transactions
• Recognize needs and educate customers on digital and self-service channels
• Turn each interaction into a personalized, genuine experience

Shareholder & Operational Responsibilities

• Ensure compliance with regulations such as the Bank Secrecy Act and Patriot Act
• Participate in daily store operations, supporting risk management and operational policies
• Maintain accurate documentation and support operational excellence

Employee & Team Accountabilities

• Contribute positively to team environment, sharing knowledge and fostering diversity
• Support performance development and ongoing learning
• Build effective partnerships and act as a brand ambassador
• Embrace change and contribute to an inclusive culture reflecting TD’s values

Regulatory & Physical Requirements

This position qualifies under Regulation Z of the Truth in Lending Act and SAFE Act, requiring registration with NMLS. Satisfactory background and credit checks are necessary.

Physical requirements include:

• Continuous: sitting, concentrating, reading, writing, and standard office tasks
• Frequent: sitting and standing
• Occasional: walking, lifting under 25 lbs., bending, kneeling, crawling, climbing, reaching, pushing/pulling, twisting

Who We Are

TD is one of the world's leading financial institutions, serving over 27 million households and businesses. With more than 95,000 colleagues, we focus on creating remarkably human and simple banking experiences. Join us in reimagining banking for our clients, colleagues, and communities.

Total Rewards & Benefits

Our comprehensive package includes base salary, incentives, health & well-being benefits, retirement programs, paid time off, discounts, career development, and recognition. Learn more about our Total Rewards.

Colleague Development & Support

We invest in your growth through regular development conversations, training, mentoring, and opportunities to build lasting client relationships. We value diversity and aim to provide a respectful workplace for everyone.

Application & Accessibility

Interested candidates will be contacted for interviews, with efforts to communicate outcomes promptly. TD Bank is committed to equal opportunity employment. If you need accommodations during the application process, please contact USWAPTDO@td.com.

Federal law prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, disability, or genetic information.