TD Bank Is Hiring A Retail Banker I Bilingual

Join Our Team as a Retail Banker I in Alexandria, Virginia! 🌟

Explore an exciting opportunity to deliver personalized banking solutions and build meaningful customer relationships at TD Bank.

Work Details

• Location: Alexandria, Virginia, United States of America
• Hours: 40 hours per week
• Pay Range: $24.25 - $32.50 USD / hour

Our Commitment to Fair Compensation

TD is dedicated to equitable pay, growth opportunities, and skill development. Compensation varies based on:

• Skills and experience
• Job knowledge
• Location
• Business needs

We encourage candidates to discuss compensation openly with recruiters for more details.

Line of Business

Personal & Commercial Banking

Role Overview: Retail Banker I 🏦

The Retail Banker I serves as a customer liaison, embodying TD’s brand by providing financial expertise and consultative advice to meet customer needs. This role supports business growth by identifying suitable TD solutions to help customers achieve their financial goals.

Key Responsibilities & Scope 🔍

• Educate customers on bank products & services and refer them as needed.
• Maintain broad knowledge of products and processes with low to moderate risk.
• Build and nurture customer relationships through active listening and engagement.
• Recommend products based on customer needs, highlighting benefits.
• Utilize CRM tools for proactive assessments and outbound sales activities.
• Resolve customer issues independently, escalating when necessary.
• Explain detailed information clearly and foster strong working relationships.
• Participate in outreach, servicing, and advice activities aligned with TD’s customer promises.
• Engage in conversations around loan products and facilitate application intake.
• Maintain active registration with NMLS.

Qualifications: Education & Experience 🎓

• High School Diploma or GED
• At least 1+ years of customer service or sales experience (volunteering, education, military experience preferred)
• Experience as a Teller is preferred
• Ability to complete teller training upon hire
• Strong communication, organization, and independence skills
• Proficiency in Microsoft Office
• Notary License (preferred)

Customer Accountabilities 💼

• Deliver a legendary customer experience through relationship building and advice
• Support TD’s customer service strategy with trust-building and proactive support
• Advocate for customers by offering insights to save time and money
• Manage in-store customer flow and transactions, ensuring operational policies are followed
• Educate customers on self-service options, including digital channels
• Act as a point of escalation when necessary
• Display brand ambassador behavior both internally and externally

Shareholder & Operational Responsibilities 📈

• Ensure compliance with regulations like Bank Secrecy and Patriot Acts
• Support daily store operations aligned with risk frameworks
• Accurately complete documentation and conduct due diligence
• Adhere to the Bank’s code of conduct and operational policies

Team & Employee Development 🌱

• Participate actively in team efforts and support a positive work environment
• Engage in ongoing learning and performance development
• Build strong relationships with partners for effective referrals
• Embrace change and promote TD’s inclusive culture

Regulatory & Physical Requirements 📝

• This position qualifies as a Loan Originator under Regulation Z & SAFE Act.
• Must be eligible for registration with NMLS.
• Background and credit checks are required.
• Physical Demands: Sitting, standing, walking, reaching, lifting, twisting, concentration, and standard office activities.
• Travel: Occasional domestic; no international travel expected.

Who We Are 🌎

TD is a leading global financial institution—fifth largest in North America—serving over 27 million households worldwide. We foster a culture of innovation, simplicity, and customer-first focus, supported by over 95,000 colleagues dedicated to reimagining banking.

Our Total Rewards Package 🎁

We invest in our colleagues’ well-being through competitive pay, incentives, benefits, savings plans, and career development opportunities. Learn more about the full package on our website.

Additional Information & Support 🤝

• We’re committed to your success through training, onboarding, and ongoing development.
• Our hiring process involves interviews and transparent communication.
• TD is an equal opportunity employer. Accommodations are available for applicants with disabilities—please contact USWAPTDO@td.com.