TD Bank Is Hiring A Retail Banker I Bilingual

Join TD Bank as a Retail Banker I and be a key part of delivering exceptional customer experiences through financial expertise and personalized advice.

Work Location

📍 Kew Gardens, New York, United States of America

Hours

🕒 40 hours per week

Pay Details 💰

Range: $24.25 - $32.50 USD hourly

TD is dedicated to offering fair and equitable compensation opportunities for all colleagues. We promote growth and skill development as core parts of the colleague experience. Our compensation practices are designed to enable colleagues to progress within the salary range as they grow in their roles. The actual base pay may vary depending on:

• Candidate's skills and experience
• Job-related knowledge
• Geographic location
• Other organizational needs

As a candidate, feel free to ask questions about compensation, and your recruiter will provide specific details for this role.

Line of Business

Personal & Commercial Banking

Role Overview

The Retail Banker I serves as a customer liaison, helping to fulfill TD's brand promise by using financial expertise and consultative advice to support customers with their banking needs. This role plays a vital part in achieving business growth by identifying suitable TD solutions that help customers meet their financial goals and strengthen their relationship with TD.

Depth & Scope 🔍

• Proficient in products, services, and routine transactions to educate customers on bank offerings and refer them to appropriate team members or internal partners, ensuring a positive customer experience.
• Requires broad knowledge of the full product suite, services, and processes within the business area, typically involving low to moderate complexity and risk.
• Builds and nurtures customer relationships through product knowledge, active listening, and engaging conversations to identify additional needs and offer relevant solutions or referrals.
• Makes tailored product recommendations that support customers during life events, help save time and money, and exceed expectations.
• Uses Customer Relationship Management (CRM) tools to assess customer needs proactively, identify solutions, and lead outbound sales activities.
• Independently resolves customer issues, errors, and problems, escalating when necessary.
• Builds strong working relationships by explaining detailed, sometimes complex information clearly and effectively.
• Performs a wide range of activities with full proficiency, gained through job-specific training.
• Participates in customer outreach, servicing, and advisory activities to deliver on TD's 'unexpectedly human' promise.
• Engages customers in conversations about loan products and facilitates application intake.
• Maintains an active registration with the NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience 🎓

• High School Diploma or GED
• At least 1+ years of experience working with customers or sales, or equivalent demonstrated through volunteering, education, or military service (preferred).
• Teller experience is preferred.
• Must complete teller training upon hire to handle customer transactions.
• Proven ability to engage customers effectively while educating them on products and services.
• Strong organizational skills to manage multiple tasks in a fast-paced environment.
• Excellent communication skills—clear, concise, and consistent.
• Ability to prioritize and schedule work independently.
• Reliable decision-making and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Notary License (Preferred)

Customer Accountabilities 💼

• Deliver a legendary experience by helping customers, building relationships, and providing exceptional service and advice.
• Support the Bank's Customer Service Strategy by providing end-to-end advice, building trust, and offering proactive insights.
• Act as a customer advocate by improving financial confidence, resolving issues, and sharing proactive tips on saving time and money.
• Consistently demonstrate behaviors aligned with delivering an 'unexpectedly human' customer experience, whether resolving problems or offering sound advice.
• Lead lobby activities, welcoming customers warmly, discovering their needs, and guiding them appropriately.
• Understand customer preferences and educate them on self-service options that fit their banking habits.
• Serve as a point of escalation for customer questions or concerns as needed.
• Perform various teller transactions, including cashing checks, deposits, transfers, and withdrawals, while adhering to fraud prevention protocols and operational policies.