SOCRadar Extended Threat Intelligence Is Hiring A Renewals Specialist

Join SOCRadar as a Renewals Specialist for the MEA Region. This is an exciting opportunity to be part of a leading cybersecurity company committed to innovation and client success across the globe! 🌍

About SOCRadar

SOCRadar stands at the forefront of cybersecurity innovation, continuously expanding globally with feature-rich, multifunctional solutions. Our mission? To empower organizations to proactively defend against evolving cyber threats by providing automation-enabled visibility into surface, deep, and dark web intelligence.

Enterprises worldwide trust SOCRadar's scalable, cutting-edge solutions to safeguard their most valuable assets: brand reputation, employees, customers, and business operations.

If you are passionate about threat intelligence, digital risk protection, and cybersecurity research, seize this opportunity to join a world-class team and make a significant impact in the fight against cyber threats! 🚀

Role Overview

As a Renewals Specialist for the MEA region, you will manage existing accounts, ensuring high customer satisfaction. Your focus will be on nurturing client relationships, exploring cross-selling and upselling opportunities, and driving customer success in this rapidly growing market.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with existing clients in the MEA region.
• Serve as the primary point of contact for all client inquiries and issues.
• Assess customer satisfaction regularly through feedback calls, surveys, and meetings.
• Address customer concerns promptly, ensuring resolution and satisfaction.
• Identify opportunities for cross-selling and upselling additional products and services.
• Develop tailored proposals and presentations to showcase our offerings' value.
• Monitor account performance and customer usage data to identify trends and growth opportunities.
• Prepare detailed reports for management and relevant teams.
• Collaborate with sales, marketing, and support teams for cohesive account management.
• Participate in training sessions to stay updated on industry trends and product features.
• Develop growth strategies with the sales team within the MEA region.
• Support promotional campaigns tailored to existing customers.

Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 4+ years of experience in renewals or sales within the MEA region
• Strong understanding of customer service principles
• Fluent in Arabic and English with excellent communication and interpersonal skills
• Proven success in achieving sales targets through cross-selling and upselling
• Ability to work independently and as part of a team
• Proficiency in CRM tools such as HubSpot or Salesforce

What SOCRadar Offers Its Teammates 🎁

• The chance to work alongside a talented and experienced cybersecurity team
• Private Health Insurance
• Remote working flexibility
• Educational Budget for continuous learning
• Access to SOCRadar Academy E-learning Platform
• A day off on your birthday
• Opportunities for professional growth and career development

Join Us! 🚀

If you are passionate about cybersecurity and eager to contribute to a safer online ecosystem, we would love to hear from you! Take the next step in your career with SOCRadar today.