Lensa

Apply

Philippines

Remote

English

Spanish

Lensa Is Hiring A Remote Spanish Bilingual Call Center Associate

Lensa is a career site that connects job seekers in the US with great opportunities, promoting jobs on behalf of clients and partners while not handling direct hiring.

Position Overview 🌟

MCI, a rapidly expanding tech-enabled business services company, operates across multiple countries offering CX, BPO, and XaaS solutions in various industries such as healthcare, retail, government, and more. Our contact centers utilize both on-site and remote agents, employing cutting-edge technology to deliver superior customer experiences while reducing costs.

At MCI, we foster a professional environment where individuals can develop meaningful careers, access continuous learning, and contribute to a leading global organization.

We’re Hiring: Spanish Bilingual Call Center Associate 💬

Passionate about delivering outstanding customer service across phone, email, and chat? If you’re empathetic, responsive, and thrive in a fast-paced setting, this is your chance to grow with a supportive team that values your skills and dedication.

Note: To apply, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Position Responsibilities 📝

Handle inbound and outbound calls with professionalism and empathy.
Respond to customer inquiries via phone, email, and chat.
Understand customer needs and provide accurate, timely solutions.
Research internal systems to resolve issues and collaborate with other departments.
Follow client-specific processes, scripts, and compliance protocols.
Use technology platforms to manage accounts and document interactions.
Escalate unresolved concerns to the appropriate team or supervisor.
Ensure first-contact resolution through effective problem-solving.
Stay current with training materials, system updates, and product knowledge.
Maintain confidentiality and protect customer data.
Meet attendance, schedule, and performance expectations.
Support additional duties as needed to meet business objectives.

Candidate Qualifications 🎯

Wonder if you’re a good fit? We encourage all positive, motivated applicants to apply! Ideal candidates should possess:

Must be 18 years or older
High school diploma or equivalent
Fluent in Spanish and English (spoken and written)
Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent
Typing speed of 40+ WPM with 95% accuracy
Grammar assessment score ≥ 85% and comprehension score ≥ 90%
Strong written and verbal communication skills
Familiarity with Windows PC applications and ability to learn new systems
Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
CRM platform experience is a plus
Excellent problem-solving, conflict resolution, and negotiation skills
Ability to multitask, self-manage, and adapt to change
Reliable with consistent attendance and punctuality
Flexibility to work shifts, including weekends and holidays
Team-oriented with strong interpersonal skills

Compensation & Benefits 🍎

Looking for an employer that values your contribution? At MCI, your efforts are rewarded with competitive compensation and a comprehensive benefits package that supports your growth and well-being.

What to Expect from MCI

HMO Coverage with dependent options:
- Rank & File: ₱100,000 coverage
- Supervisors/Managers: ₱120,000 coverage
Dental assistance worth ₱5,000 for easy access to quality care
Free meals during training
Career growth and continuous learning
Allowances for rice, clothing, laundry, and meals
Performance and loyalty bonuses
Workplace disinfection and fogging
Opportunities for advancement
Employee shuttle services
Company retreats and off-site events
Social skill development and making new friends
Additional rewards such as raffles, recognition gifts, and treats

Tailored Benefits for Your Lifestyle

MCI adapts its offerings to meet the needs of our diverse team across locations, emphasizing effort, growth, and appreciation. Join us and thrive in a company that values your contributions!

Physical Requirements 🚶‍♂️

The role involves a largely sedentary work environment, with prolonged sitting/standing while using a computer and headset. Occasional movement within the office, lifting objects up to 40 pounds, and operating office equipment are required.

Conditions of Employment ⚖️

Must be authorized to work in the location of employment
Willing to undergo background/security investigations and drug screening; contingent on results
Willingness to submit to a LEVEL II background check with fingerprints

Reasonable Accommodation 🤝

We comply with the Americans with Disabilities Act (ADA) by providing reasonable accommodations upon request unless it causes undue hardship. Contact Human Resources if needed.

Equal Opportunity Employer 🌍

At MCI, diversity and inclusion are core values. We do not discriminate based on protected characteristics and promote a work environment of dignity and respect. We consider all applicants fairly, including those with criminal histories, adhering to legal requirements.

About MCI (Parent Company) 🏢

MCI delivers innovative CX and DX solutions, including BPO, staff augmentation, contact center services, and more. Recognized for rapid growth, MCI operates across the US and internationally, employing over 10,000 professionals and serving 150+ North American clients. Our subsidiaries offer a range of services from contact management to software development, helping clients do more with less and driving modernization via digital solutions.

This job description provides a general overview and is not exhaustive. Duties may evolve, and employment remains at will. MCI reserves the right to modify this description at any time.

Questions? Contact support@lensa.com

Apply