Alfa Systems Is Hiring A Remote Interpreter

Remote Interpreter (Mandarin/Cantonese/Vietnamese) at Alfa Systems – Join a Global Communication Leader! 🌍

Become a vital part of our team and help bridge language barriers across industries and cultures—work remotely and make a difference!

Job Overview

Job Title: Over the Phone Interpretation (Independent contractor 1099)

Language combination we are recruiting for:

• English – Target Language (Mandarin, Cantonese, Vietnamese)

Location: Remote / Los Angeles, CA

Company Profile

At Alfa Systems, we excel in providing diverse services such as recruitment, staffing, translation, and interpretation. Since our founding in 2012 in the Cape Verde Islands, our US-based team and training division have prepared hundreds of talented interpreters in languages including Spanish, French, Portuguese, Arabic, and more. We support major industries—medical, legal, financial, social, and others—for over a decade, striving to deliver high-quality language solutions at every step.

Our mission is to facilitate seamless communication—whether for medical appointments, banking, or travel needs—by building a strong support system that includes recruitment, training, QA, remote IT support, and supervision to ensure interpreters meet their KPIs and maintain quality standards.

Interpretation Duties & Responsibilities

• Convey messages clearly: Use active listening to interpret accurately, considering various voices, accents, tempos, personalities, and industries, without adding or omitting information.
• Communication considerations: Inform parties of potential hindrances like weather, connectivity issues, or background noise.
• Document interactions: Record detailed interactions in CRM using provided templates and tools such as CRM, training guides, notes, Google, and supervisor support.
• Handle escalations: Urgently resolve issues and notify supervisors of critical cases or client concerns that have not been properly addressed.
• Customer service excellence: Follow scripts and templates, abide by company standards and ethics, and provide caring, professional support.
• Stay motivated: Demonstrate a positive attitude aligned with company initiatives.
• System notifications: Promptly report and endeavor to resolve system issues within your scope.
• Effective communication: Maintain professional interactions with clients and colleagues, following company policies.

Requirements for Candidates

• Authorized to work in the US
• Consent to background checks
• Proficient in accent-neutral, near-native English
• High school diploma or higher
• Stable employment history
• Excellent attendance record
• Ability to sit for extended periods
• Knowledge and use of PC systems, CRM, and Google Search

Preferred Skills & Qualifications

• Exceptional oral and written communication skills
• Typing speed of at least 20 WPM
• Experience in a service organization environment
• Self-motivated with eagerness to improve
• Attention to detail and strong multitasking abilities
• Ability to focus in a fast-paced environment while maintaining a courteous and friendly tone
• Excellent interpersonal skills for effective communication
• Experience with recruitment, pre-screening resumes, conducting interviews, and English language assessments

Work Environment & Benefits

100% Remote: Work from anywhere while supporting global communication needs.

Join Our Dynamic Team! 🚀

If you're ready to take on an exciting challenge and contribute to meaningful international communication, we welcome your application. Become part of Alfa Systems and help us deliver top-quality language solutions worldwide.

Additional Company Insights

Who are we? Alfa Systems is a premier Business Processing Outsourcing (BPO) provider specializing in language services. Our team is headquartered in the Cape Verde Islands with a strong presence in the US. Over the years, we've built a comprehensive support ecosystem—including recruitment, training, QA, remote IT, and supervision—to ensure our interpreters excel and meet client needs across industries such as medical, legal, and financial sectors.