ModSquad Is Hiring A Remote Customer Support

Join ModSquad as a Remote Customer Support Specialist (Inbound Messages) - Japanese

Provide exceptional customer service remotely in Japanese by responding to inbound messages for a leading music streaming service.

About the Role

ModSquad has partnered with a top music streaming platform and is seeking experienced Customer Support Representatives to join our fully remote team. In this role, you will handle customer inquiries via inbound messaging in Japanese, ensuring a high-quality support experience.

Important Notes

Applicants must complete language assessments in both Japanese and English to verify proficiency.

Work Schedule and Commitments (All times in Pacific Time)

• Orientation Hours:
  • 40 hours per week during the 8-week orientation period
  • Phase 1: 4 weeks, from 4 AM to 1 PM
  • Phase 2: 4 weeks, self-scheduled between 7 AM and 10 PM
• Production Hours: Daily, 7 AM – 10 PM
• Project Commitments:
  • 25 hours per week
  • 8 hours required on Saturday and/or Sunday
  • Contract length: 90 days (as needed)

To assist with time zone conversions, use a tool like "Sacramento, California" as your reference location.

Who Are You? 🌟

• You are passionate about creating a unique experience for each customer.
• You enjoy providing exceptional support and can quickly identify customer issues.
• Experience providing inbound web message support is required.
• You have managed support for 3-5 customers simultaneously via web messaging.
• Fluent in Japanese and English at a professional/business level.

Workspace Requirements 💻

• Dedicated Windows 10 or later laptop or desktop computer
• Willing to install MSQ security software and 2FA app on your device
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 Mbps or higher
• 8 GB RAM or more
• Dual monitors recommended for efficiency
• Important: Ensure your application responses are thorough, grammatically correct, and complete, significantly increasing your chances of interview consideration.
• Note: Chromebooks are not supported for ModSquad projects.

About ModSquad

ModSquad is a global leader in managed digital engagement services, with over 10,000 Mods worldwide. Our team interacts with customers, moderates content, manages communities, and amplifies social media for brands like NFL, Zendesk, and Topps. Operating in 70+ countries and supporting 50+ languages, we connect companies directly with their audiences.

Equal Opportunity Employer

ModSquad values diversity and is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, religion, gender, age, disability, veteran status, sexual orientation, gender identity, or any other protected class.

Note: Pay rates vary by client and are disclosed during the interview process. Opportunities are currently unavailable to residents of California, Colorado, New York, and Washington.

Job ID: 103495