ModSquad Is Hiring A Remote Customer Support

Join a dynamic, fully remote customer support team into the vibrant world of music streaming by providing expert assistance in Japanese. 💻🎶

Remote Customer Support: Inbound Messages - Japanese 🇯🇵 at ModSquad

About the Role

ModSquad has partnered with a leading music streaming service to seek experienced Customer Support Representatives. In this fully remote position, you'll assist customers through inbound messages in Japanese, helping create memorable experiences for each individual. Please be aware that language proficiency assessments in both Japanese and English are required for qualification.

Work Schedule & Hours

• Orientation (8 weeks):
  • Phase 1: 4 weeks, 4 AM – 1 PM (Pacific Time)
  • Phase 2: 4 weeks, self-scheduled between 7 AM – 10 PM (Pacific Time)
• Production Hours: Daily from 7 AM – 10 PM (Pacific Time)
• Project Commitments:
  • 25 hours per week
  • 8 hours required on Saturday and/or Sunday
  • Duration: 90 days (as needed by ModSquad)

If you need assistance with time zone conversions, use this helpful time zone converter by selecting 'Sacramento, California' as your location.

Who Are You?

• You have a strong desire to craft unique and positive experiences for each customer. 🌟
• Providing exceptional Customer Support excites you, and you're quick to identify customer issues.
• You have prior experience handling inbound web message support.
• You can support 3-5 customers simultaneously through web messaging.
• You are all about professionalism and are proficient in both Japanese and English at a business level.

Workspace Requirements

• A dedicated laptop or desktop with Windows 10 or later.
• Willingness to install ModSquad security software and a 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking photos.
• Stable broadband internet connection of 25 Mbps or higher.
• At least 8 GB RAM.
• Dual monitors are highly recommended for efficiency.

Important: Please ensure your application is thoroughly completed with correct grammar and detail, as this significantly improves your chances of securing an interview. A Chromebook does not meet the workspace requirements for this role.

About ModSquad

ModSquad is a global provider of managed digital engagement services, employing over 10,000 Mods who chat with customers, moderate web content, manage communities, and foster social media buzz. We collaborate with renowned brands like the NFL, Zendesk, and Topps, among others. Our diverse team, with Mods speaking over 50 languages across more than 70 countries, is your go-to squad for the digital world. 🌍

Equal Opportunity Statement & Compensation

ModSquad is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any protected characteristic under law.

Pay rates vary by client and are non-negotiable, with rates disclosed during the interview process. Compensation depends on factors such as role complexity, responsibilities, experience, and skills. Note: This position is currently not available to residents in California, Colorado, New York, and Washington.

Job ID: 103495