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Cross Border Talents Is Hiring A Remote Customer Advisor
Join Our Team as a Remote Customer Advisor for HBO Max (German Speaker) – Turkey-Based
Exciting opportunity to support HBO Max users remotely while utilizing your German language skills! Work from Turkey with comprehensive benefits and a dynamic team environment.
About the Job
Role Overview
We are seeking **German-speaking Customer Support Advisors** to assist users of HBO Max streaming platforms. You will help customers troubleshoot technical issues, handle account and content inquiries, and answer subscription questions across multiple communication channels.
This is a remote position, with all required equipment provided.
Project Details
- Project: HBO Max
- Contract: Full-Time
- Location: Remote (Turkey-based residents only)
- Languages Required: German (C1), English (B1)
- Shifts: Rotating schedule
- Summer Shifts: 10:00–19:00, 13:00–22:00, 16:00–01:00
- Winter Shifts: 11:00–20:00, 14:00–23:00, 17:00–02:00
Key Responsibilities
- Provide customer support via phone, email, chat, and social media
- Assist customers with technical issues, account, and content inquiries
- Follow internal processes and escalate cases appropriately
- Deliver service with empathy, accuracy, and professionalism
Preferred Profile
- Fluent in German (C1) and conversant in English (B1)
- Excellent communication, problem-solving, and multitasking skills
- Proficient in computer literacy
- Must have a Turkish ID (reside in Turkey)
What We Offer
- Comprehensive online 10-day onboarding training
- Salary: 30,000 TL net
- Quality Bonus: 10%
- Meal Allowance (Pluxee Card): 4,500 TL
- Private Health Insurance: Mapfre SS
Why Join Us? 🚀
Become part of a vibrant, multicultural team supporting one of the world’s leading streaming platforms, HBO Max. Enhance your customer service career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills make a real difference!