Cross Border Talents Is Hiring A Remote Customer Advisor

Join Our Team as a Remote Customer Advisor for HBO Max (German Speaker) – Turkey-Based

Exciting opportunity to support HBO Max users remotely while utilizing your German language skills! Work from Turkey with comprehensive benefits and a dynamic team environment.

About the Job

Role Overview

We are seeking **German-speaking Customer Support Advisors** to assist users of HBO Max streaming platforms. You will help customers troubleshoot technical issues, handle account and content inquiries, and answer subscription questions across multiple communication channels.

This is a remote position, with all required equipment provided.

Project Details

• Project: HBO Max
• Contract: Full-Time
• Location: Remote (Turkey-based residents only)
• Languages Required: German (C1), English (B1)
• Shifts: Rotating schedule
• Summer Shifts: 10:00–19:00, 13:00–22:00, 16:00–01:00
• Winter Shifts: 11:00–20:00, 14:00–23:00, 17:00–02:00

Key Responsibilities

• Provide customer support via phone, email, chat, and social media
• Assist customers with technical issues, account, and content inquiries
• Follow internal processes and escalate cases appropriately
• Deliver service with empathy, accuracy, and professionalism

Preferred Profile

• Fluent in German (C1) and conversant in English (B1)
• Excellent communication, problem-solving, and multitasking skills
• Proficient in computer literacy
• Must have a Turkish ID (reside in Turkey)

What We Offer

• Comprehensive online 10-day onboarding training
• Salary: 30,000 TL net
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4,500 TL
• Private Health Insurance: Mapfre SS

Why Join Us? 🚀

Become part of a vibrant, multicultural team supporting one of the world’s leading streaming platforms, HBO Max. Enhance your customer service career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills make a real difference!