Guidehealth Is Hiring A Remote Bilingual (Spanish) Customer Service Representative

Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed.

What You'll Be Doing

• Assuring the accurate and timely handling of client and member calls with total follow through
• Providing excellent customer service
• Answering client and provider questions including, but not limited to claims payment, status and coverage information
• Interpreting client health plan protocol
• Backup to the claims processing area by assisting with reports and workflow queues as assigned
• Check tracer documentation
• Maintaining accurate and complete call documentation
• Maintaining high level of professionalism
• Returning incoming calls
• Other duties as assigned