Get It - Executive Is Hiring A Remote Bilingual-Spanish Customer Service Representative

Job Overview

Join a dedicated team at a growing small business that proudly supports federal clients in our remote Customer Service Representative role (Bilingual-Spanish). This position not only provides you with an opportunity to sharpen your professional skills but also enhances your communication expertise and customer service experience in a vibrant, fast-paced environment. We are committed to your career growth and offer extensive networking opportunities within our organization.

Key Responsibilities

• Provide essential support within our 24⁄7 operational call center, assisting travelers with diverse inquiries such as enrollment and travel-related questions.
• Respond swiftly and accurately to global traveler inquiries concerning applications managed by the Department of Homeland Security (DHS) related to re-entry, visa renewals, and immigration matters.
• Engage with customers through phone and email to deliver precise information based on approved response materials.
• Navigate multiple inquiries within a single email while utilizing government-approved templates.
• Accurately enter details into the Customer Database, upholding high standards of grammar and spelling while ensuring proper categorization of subjects and resolutions.
• Relay any reportable communications to the appropriate department.
• Clarify policies and procedures for travelers, offering valuable information on general travel assistance and DHS claims.
• Undertake additional tasks as necessary to support team objectives and customer satisfaction.

Required Skills

• Fluency in both English and Spanish is essential.
• Strong proficiency in utilizing web-based applications.
• Excellent verbal and written communication capabilities.
• Technical aptitude for navigating digital tools and platforms.
• Ability to manage customer inquiries with professionalism and clarity.

Qualifications

• U.S. citizenship is mandatory.
• Candidates must meet all necessary security eligibility requirements.
• A Bachelor's degree from an accredited institution is required.
• A minimum of 2 years of customer service experience is essential.
• Proven ability to manage complex and high-pressure scenarios with accuracy and professionalism, including effective de-escalation of challenging situations.

Career Growth Opportunities

This role is designed to not only provide immediate support to customers but also to serve as a stepping stone for your career development within our organization. We emphasize continuous improvement and encourage our employees to pursue professional growth.

Company Culture And Values

We pride ourselves on fostering a work environment that values clear communication and professionalism. Our team is committed to excellence in customer service, creating a collaborative atmosphere that supports both individual and group success. We are an Equal Opportunity Employer and uphold a commitment to diversity and inclusion in our workplace.

Employment Type: Full-Time