Lensa Is Hiring A Bilingual Automotive Customer Service Representative

---

Join Teleperformance USA as a Bilingual Customer Service Representative (Spanish & English) 🚀

Lensa, a career site dedicated to helping job seekers find great opportunities across the US, promotes this role on behalf of Teleperformance USA. Clicking "Apply Now" or "Read more" will redirect you to the employer's site, where your information will be subject to their policies.

About Teleperformance (TP) 🌎

TP is a leading global digital business services company, delivering innovative, digitally powered solutions to help top brands streamline their operations sustainably. With over 500,000 passionate employees speaking more than 300 languages worldwide, TP emphasizes community support, environmental responsibility, and client success.

Benefits of Working with TP 🎉

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee Wellness & Engagement Programs

TP and You 🤝

Through a blend of advanced technology and personalized support, TP makes life easier, faster, and safer for everyone. As a Customer Service Representative, you'll be essential in delivering exceptional service and innovative solutions. Enjoy a dynamic work environment where your growth and potential are limitless – just like the inspiring career trajectories of our leaders, including our Chief Client Officer who began her journey as an agent.

Note: Currently, TP is accepting employment applications only from residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities 🛠️

• Connect with customers via phone, email, chat, or social media to resolve inquiries in English & Spanish
• Stay calm and professional while de-escalating customer issues
• Escalate interactions as needed
• Assist with requests, including processing payments
• Record all interactions for reporting and auditing
• Provide valuable feedback on call issues
• Upsell products/services when appropriate

What We Look For 🧐

• Ability to work remotely within a virtual team
• At least 6 months of customer service experience (preferred)
• Minimum age of 18 years
• Typing speed of at least 25 WPM
• High School Diploma or GED
• Comfort working with desktop systems
• Strong oral & written communication skills in English & Spanish
• Logical problem-solving abilities
• Proficiency with Windows operating systems
• Excellent organization and prioritization skills

Work From Home Requirements 🏠

• Internet Speed: Minimum download 25.0 Mbps, upload 10.0 Mbps
• Reliable internet with no packet loss, ping under 50ms
• Connection cannot be Satellite, Mobile Data, P2P, or VPN
• Proof of internet speed required
• Clean, quiet workspace at home

Become a Valued Member of Our TP Family ❤️

At TP, we prioritize a supportive, inclusive environment where employees feel valued, inspired, and empowered. Our commitment to work-life balance, diversity, and a positive culture helps you bring your best every day. Your growth is our goal — imagine where your career can take you!

Equal Opportunity Employer (EOE) 🤝

We welcome applicants of all backgrounds. If you have questions about this posting, please contact support@lensa.com.