Lensa Is Hiring A Remote - Bilingual People Support Specialist (Eng/Spanish)

Lensa, the leading career site for job seekers at every stage of their career, is partnering with Teleperformance USA to connect talented professionals with exciting opportunities. Apply today via Lensa and take the next step in your career! 🚀

🌟 About Teleperformance USA

Teleperformance (TP) is a global, digital business services company dedicated to delivering advanced, digitally powered solutions for top brands worldwide. With a team of over 500,000 passionate individuals speaking more than 300 languages, TP combines vast global reach with a local presence to support communities, clients, and the environment.

✨ Benefits of Working with TP

• Paid Training 🏫
• Competitive Wages 💰
• Full Benefits (Medical, Dental, Vision, 401k, and more) 🏥
• Paid Time Off 🌴
• Employee wellness and engagement programs 🌟

🤝 TP and You

TP combines innovative high-tech tools with high-touch solutions, backed by industry expertise, to make people's lives easier, faster, and safer. As part of the team, you'll be a key contributor to this mission, helping companies adapt swiftly to changing needs and delivering excellence in every interaction.

In this role, you'll field customer inquiries, find innovative responses, and work within a collaborative environment. No two days are alike, and as you grow professionally, your potential can take you anywhere — even to the top! 😊

Did you know? Our Chief Client Officer began her career at TP as an agent and rose to the highest levels of the company. At TP, the sky’s the limit! 🌟

Note: Currently, TP is only able to offer employment in the following states:

AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

📝 Key Responsibilities & Impact

• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat 📞💻
• Address and resolve inquiries related to pay, time off, and benefits with accuracy and confidentiality 🔒
• Manage employee support cases using Workday and ServiceNow case management tools 🛠️
• Apply critical thinking to analyze and resolve moderately complex and sensitive issues 🤔
• Ensure compliance with company policies and procedures while assisting employees ✅

🧑‍💼 What We're Looking For

• Must be over 18 years of age 🎂
• High school diploma or equivalent 📜

Minimum Skills & Qualifications

• Experience:
• At least 3 years in employee support / HR, with solid knowledge of policies, benefits, payroll, and HRIS 🌐
• Or 4+ years in customer service support with basic HR knowledge 💼
• Preferred: coursework in HR Management, HRIS, or related fields 🎓
• Technical Skills:
• Proficiency in Workday or other HRIS platforms required 💻
• Familiarity with ServiceNow case management tools strongly preferred 📊
• Communication Skills:
• Exceptional written and verbal English and Spanish skills (C1 or higher) 🗣️✍️
• Critical Thinking & Problem Solving:
• Ability to research, listen, and resolve inquiries efficiently 🧠
• Other:
• Knowledge of employee pay, benefits, or time off is a plus 👍
• Typing speed of 50–60 WPM 🖥️

🏠 Work From Home Requirements

• Internet Speed: Minimum download 25.0 Mbps and upload 10.0 Mbps 🚀
• No packet loss and ping under 30ms for stable connectivity 📶
• Internet connection must not be satellite, mobile data hotspots, P2P, or VPN ❌
• Proof of internet details required 📝
• Clean, quiet, and dedicated workspace 🧘‍♂️

🌈 Be Part of Our TP Family

At TP, we foster an environment where employees feel valued, inspired, and supported. We believe happy and healthy employees are our greatest asset and are committed to promoting work-life balance, inclusion, and diversity. Everyone is welcome, and everyone’s voice matters.

Join us in creating a positive and dynamic culture where you can grow and thrive! 🌟

TP is an Equal Opportunity Employer.