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United States

Remote

English

Spanish

Lensa Is Hiring A Remote Bilingual Customer Service Agent (Spanish)

Looking to join a dynamic team in a customer service role? MCI, in partnership with Lensa, is seeking a talented Remote Bilingual Customer Service Agent (Spanish) to support diverse clients with excellence and professionalism. 🚀

About Lensa & MCI

Lensa is a U.S. career site dedicated to helping job seekers discover exciting opportunities. We are not a staffing agency but promote jobs on behalf of our clients, including employers, recruitment agencies, and marketing partners.

MCI is a leading Business Process Outsourcing (BPO) provider committed to delivering tailored solutions through innovation and excellence. Trusted industry partner, supporting various clients with comprehensive customer service solutions.

Position Overview

We are actively recruiting for a Remote Bilingual Customer Service Agent (Spanish). This proactive role involves handling inbound and outbound calls, chat, and email support to our diverse client base. Fluent communication in both English and Spanish, along with strong interpersonal skills and a customer-service mindset, are essential.

To apply, candidates must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities

Handle incoming and outgoing calls: Courteous, timely, and professional communication
Understand customer needs: Listen effectively and resolve concerns
Research and collaboration: Find missing information and coordinate with departments
Follow client processes: Perform tasks courteously and professionally
Utilize systems: Use technology to complete assignments efficiently
Adhere to protocols: Follow scripts, policies, and procedures
Knowledge base usage: Provide accurate responses based on training
Maintain confidentiality: Protect personal and sensitive information
Escalate issues: Refer complex concerns to managers appropriately
First call resolution: Solve problems effectively on first contact
Continuous learning: Attend meetings and review training materials
Attendance & schedule adherence: Maintain reliability and punctuality
Additional duties: Support ongoing company needs as required

Candidate Qualifications

Wonder if you'd be a good fit? We encourage all positive, motivated, and dedicated applicants to apply! 😊

Must be 18 years or older
High school diploma or equivalent
Fluent in both Spanish and English (reading, writing, speaking)
Minimum 6 months of voice, email, or chat support experience as a Spanish Agent
Strong organizational, written, and oral communication skills
Familiarity with Windows PC applications and the ability to learn new systems
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Typing speed of 40+ WPM with 95% accuracy
Grammar assessment score > 85%
Customer comprehension skills > 90%
CRM platform knowledge (advantageous)
Ability to troubleshoot, evaluate, and follow up on customer issues
Aptitude for conflict resolution, problem solving, and negotiation
Self-motivated, able to multitask, and work in a fast-paced environment
Strong team orientation and interpersonal skills
Dependable with consistent attendance and punctuality
Flexibility to work shifts, including weekends and holidays

Compensation & Benefits

What You Can Expect from MCI

We value your contributions and offer a comprehensive package designed to support your well-being and growth:

HMO, Medical, and Dental coverage
Free meals during training
Opportunities for career growth and learning
Allowances for rice, clothing, laundry, and meals
Performance and loyalty bonuses
Frequent workplace disinfection and fogging
Growth and promotion opportunities
Employee shuttle services
Company retreats and off-site events
Networking and skill-building with colleagues
In-office rewards, raffles, and recognition gifts

Customized Benefits

At MCI, we tailor benefits to fit the diverse locations and needs of our team, reinforcing our commitment to creating a supportive work environment. 🚀

Physical & Employment Conditions

Physical Requirements

This role is primarily office-based, involving long periods of sitting and computer use, with occasional movement around the office. Must be capable of lifting up to 40 pounds when necessary.

Conditions of Employment

Work authorization: Must be authorized to work in the respective country.
Background & Security: Willingness to submit to Level II background checks and fingerprinting.
Drug screening: Compliance required for employment.

Equal Opportunity & Accommodations

We embrace diversity and are committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If accommodations are needed, contact Human Resources.

MCI is an equal opportunity employer. We do not discriminate based on age, gender, ethnicity, disability, or other protected characteristics. All employment decisions are based on merit.

About MCI

MCI helps clients transform their customer and digital experience strategies through innovative solutions in BPO, staff augmentation, contact center services, and IT services. Recognized for rapid growth, MCI operates multiple facilities worldwide, employing over 10,000 talented professionals serving hundreds of clients.

Important Notes

This job description provides an overview and is not exhaustive. The employer reserves the right to revise roles as needed. Employment can be terminated at any time by either party.

For questions, please contact support@lensa.com.

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