Reciprocity Industries LLC Is Hiring A (Remote) Bilingual Client Support Specialist

Join Our Team as a Remote Bilingual Client Support Specialist 🌎

Make a meaningful difference in clients' lives by providing exceptional support in a dynamic, remote environment. This role requires bilingual skills, excellent communication, and a passion for helping others.

Position Overview

As a Remote Bilingual Client Support Specialist, your primary goal is to ensure our clients have a smooth and positive experience. You will be the first point of contact, handling legal intake processes, litigation support tasks, and verifying client information, all while working in a fast-paced, tech-driven setting. Bilingual proficiency in English and Spanish is essential to serve our diverse client base effectively.

Note: Candidates must reside in the U.S., outside a 75-mile radius of Billings, Montana. Currently, we are not hiring in California (CA), New York (NY), Washington (WA), New Jersey (NJ), and Oregon (OR).

Responsibilities & Duties

• Client Interaction 💬

  • Answer incoming calls and communicate effectively to ensure clients feel heard, respected, and supported.
  • Gather client information via phone interviews, messaging, and intake forms.
  • Verify details and determine client eligibility based on required criteria.
  • Explain legal processes, procedures, and resources clearly in both English and Spanish.

• Client Support & Documentation 📄

  • Obtain signatures and facilitate timely completion of contracts and documents.
  • Reassure clients throughout the process to maintain trust and satisfaction.
  • Follow up to ensure all documentation is complete and accurate.

• Quality & Procedures ✅

  • Adhere to company standards to ensure high-quality service and efficient intake processes.
  • Propose improvements to enhance client experience and streamline workflows.

• Team Collaboration 🤝

  • Work closely with the intake team and management to meet objectives.
  • Participate in ongoing training to stay updated on company protocols and new campaigns.

• Other Duties 🔄

  • Perform additional tasks as assigned by management, maintaining flexibility in your role.

Note: Duties may change at any time with or without notice.

Candidate Requirements ✅

• Must be at least 18 years or older.
• Proficiency in bilingual English/Spanish; additional languages are a bonus.
• Excellent verbal and written communication skills in both languages.
• Strong interpersonal skills, empathy, and professionalism.
• Experience in legal intake or customer service is a plus.
• Comfortable with technology and accurate data entry.
• Ability to handle sensitive, confidential information with professionalism.
• High attention to detail and organizational skills.
• Adaptability to changing priorities and client needs.
• Availability for evenings, nights, and weekends as needed.

Equipment & Technical Requirements 🖥️🎧

• Computer with an Intel Core i5 or AMD Ryzen 5 processor
• 8GB RAM or more
• High-quality headset for clear communication
• Color monitor (minimum 19 inches)
• Mouse for efficiency
• Internet speed: at least 10 Mbps download and 5 Mbps upload
• Webcam required for meetings and coaching

Educational Background 🎓

High school diploma or equivalent is required. Certifications or degrees related to legal or administrative fields are a plus.

Physical & Working Conditions 🧑‍💻

• Physical Requirements: Sedentary role with occasional walking or standing.
• Work Environment: Quiet, private, and secure space conducive to focused work and confidentiality. Webcam use is mandatory during meetings.

Additional Requirements: Notify your supervisor of relocations and adhere to all company policies outlined in the employee handbook.

Assessment Process 📝

Candidates advancing to the next stage will complete an online assessment to demonstrate proficiency in both English and Spanish.

Benefits & Perks 🎉

• Comprehensive health, dental, and vision insurance
• Employer-paid Employee Assistance Program (EAP)
• 401(k) retirement plan
• Paid Time Off (PTO)
• Variety of voluntary benefits

This role offers the chance to make a real impact while working remotely in a supportive, fast-paced environment. Join us and be part of a team dedicated to delivering top-tier service to those who need it most! 🚀