JPMorganChase Is Hiring A Relationship Banker

Join Chase as a Relationship Banker and become a vital part of creating exceptional banking experiences for our clients while building lasting relationships in a diverse and inclusive environment. 💼✨

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We focus on doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Relationship Banker in a Chase Branch, you will represent our brand and culture with hospitality, utilizing the latest banking solutions and cutting-edge financial technology, complemented by friendly, attentive service. Your role will involve acquiring, managing, and retaining meaningful client relationships and offering thoughtful financial solutions to simplify their lives and contribute to our branch's success.

Job Responsibilities

• Put clients first: Exceed expectations by delivering attentive and friendly service in a welcoming environment. 🤝
• Manage client relationships: Proactively meet with assigned clients in person and over the phone to understand their financial needs and tailor product recommendations.
• Build trust through communication: Use clear, polite, consultative dialogue—ask questions, listen, and anticipate client needs.
• Educate on technology: Connect clients to solutions like the Chase Mobile App, Chase.com, and ATMs—helping them bank whenever, wherever, and however they prefer.
• Stay knowledgeable: Quickly learn products, services, and procedures to effectively consult clients and connect them with our team of experts for specialized needs.
• Ensure compliance: Follow policies, procedures, and regulatory requirements diligently.

Required Qualifications, Capabilities, and Skills

• Experience: 1+ year in Retail Banking, Financial Services, or related industries with proven success in acquiring and deepening client relationships.
• Customer focus: Ability to create memorable, positive experiences for clients and elevate their satisfaction.
• Communication skills: Excellent verbal communication, both in person and over the phone, with the ability to tailor product features to diverse client needs.
• Problem-solving: Quick, detailed resolution of client issues to ensure consistent service quality.
• Compliance mindset: Ability to operate within risk parameters and meet regulatory obligations, including completing all required training.
• Educational requirements: High school diploma, GED, or foreign equivalent.
• Licensing: Must obtain and maintain required licenses such as Securities Industry Essential (SIE), FINRA Series 6, state registration (including 63 if needed), and Life licenses—training provided if unlicensed.
• Availability: Ability to work branch hours including weekends and some evenings.
• Language skills: Bilingual in English and Russian is required.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulations.

Important Regulatory Information

This role may require meeting the qualifications under the Dodd-Frank/Truth in Lending Act for Loan Originators. Employment offers are contingent on background checks, credit reports, and regulatory compliance. Certain felony convictions within the last seven years disqualify applicants. Additionally, employment is contingent upon registration with the NMLS under the SAFE Act of 2008, with ongoing compliance required.

Further details about NMLS registration can be found at NMLS website.

About Us

Chase is a leading financial services firm dedicated to helping households and small businesses achieve their financial goals through a broad range of products. Our mission emphasizes engaging, lifelong relationships and putting our customers first. We support small businesses, nonprofits, and cities by delivering tailored solutions.

We offer a competitive total rewards package including base salary, performance-based incentives, comprehensive benefits like health care, retirement plans, wellness centers, tuition reimbursement, mental health support, and financial coaching. Details will be shared during the hiring process.

We value diversity and are committed to equal opportunity employment. We do not discriminate based on protected attributes and provide reasonable accommodations for religious and disability-related needs. Learn more about accommodations in our FAQs.

About the Team

Our Consumer & Community Banking division serves Chase customers with personal banking, credit cards, mortgages, auto loans, investment advice, small business loans, and payment processing. We lead in credit card sales, deposit growth, and digital solutions while ranking top in customer satisfaction.

We are dedicated to helping you manage your finances through innovative technology and comprehensive banking solutions, support nearly half of U.S. households in reaching their financial goals. 🚀💳