Shori Group LLC Is Hiring A Receptionist

Join our team as a Spa Receptionist and be the welcoming face for our clients while managing appointments and ensuring smooth daily operations! 💆‍♀️✨

Job Summary

The Spa receptionist will handle appointment scheduling, prescreen customers daily, and greet, assist, and provide directions and information to clients, visitors, and other guests of the Spa.

🌟 Essential Job Duties & Responsibilities

• Opening & Closing the Spa: Review appointments and prepare the reception area for the day.
• Preparation & Inventory: Check clients’ records and ensure all supplies and equipment are ready.
• Treatment Rooms: Ensure cleanliness and stock treatment rooms for use.
• Communication & Maintenance: Monitor the communication log for updates and address any maintenance issues.
• Team Coordination: Conduct brief staff meetings to discuss schedules, client requests, and announcements.
• Setup & Checks: Prepare sales materials, set up client refreshments, unlock key areas, and check restrooms.
• Scheduling & Prescreening: Collaborate with the Operations Manager for appointment scheduling and customer prescreening.
• Closing & Clean-up: Close out sales, manage client records, and tidy the reception and waiting areas daily.
• Security & Reporting: Secure the spa and prepare end-of-day reports.
• Client Interaction: Greet clients, visitors, and guests; determine their purpose; and guide or escort them accordingly.
• Communication Tasks: Answer phones, screen calls, take messages, and schedule appointments.
• Mail & Deliveries: Receive and distribute mail, packages, and courier deliveries.
• Administrative Support: Perform clerical and recordkeeping tasks as needed.
• Additional Duties: Perform other responsibilities as assigned.

🛠️ Required Skills & Abilities

• Communication: Excellent verbal skills and interpersonal abilities.
• Customer Service & Sales: Strong skills in client interaction and sales.
• Administrative Knowledge: Basic understanding of clerical procedures and systems.
• Software Proficiency: Familiarity with Microsoft Office Suite and Google Suite or similar.
• Language: Fluent in Spanish and English.

🎓 Education & Experience

• High school diploma or equivalent required.
• Minimum 1-2 years experience in customer service and appointment scheduling.

💪 Physical Requirements

• Prolonged periods of sitting at a desk.
• Ability to lift up to 15 pounds as needed.

📝 Job Details

• Type: Full-time / Part-time
• Pay: $22.00 - $24.00 per hour
• Benefits: 401(k), 401(k) matching
• Work Location: In person at San Jose, CA 95125
• Relocation: Must be willing to relocate to San Jose before starting work