OneMagnify Is Hiring A Program Administrator

Join a forward-thinking, remote-friendly AI-driven B2B digital agency based in the USA, focusing on delivering impactful customer experiences and measurable business results.

About the Role

OneMagnify is seeking a Program Administrator to support our Loyalty & Incentives Practice Area. This role involves managing customer interactions, ensuring program eligibility, and maintaining high standards of quality and confidentiality.

Responsibilities

• Support the Loyalty & Incentives Practice by handling inbound customer calls (in French and English) and making outbound calls to provide program information or gather additional details for issue resolution.
• Engage with OneMagnify team members and external customers via phone and email.
• Verify program eligibility using our tools and database systems.
• Create and follow through on critical issue cases to ensure resolution.
• Uphold OneMagnify’s quality standards, policies, procedures, and work instructions outlined in our quality management system.
• Handle sensitive data such as social security numbers, personal details, and other confidential information with care and compliance.

Skills & Qualifications

• Fluent in verbal and written French, with excellent communication skills in both French and English.
• Proactive in follow-up and detail-oriented, capable of multitasking in a fast-paced environment.
• Personable and energetic with a strong focus on customer and colleague interactions.
• Proficiency in Microsoft Office applications: Outlook, Word, Excel.
• High school diploma, GED, or equivalent experience and training.
• Experience in digital marketing, agency settings, or consulting environments is a plus.

Benefits

• Medical, dental, and vision insurance coverage
• 401(k) retirement plan
• Paid holidays
• Flexible Time Off (FTO)
• Wellness, financial security, and professional development programs

Additional Information

Note: This is a remote position open to candidates in the USA.

Company Overview

Founded in 1967 and headquartered in Detroit, Michigan, OneMagnify is an AI-native, platform-enabled B2B digital agency with a workforce of 501-1000 employees. We partner with transformational brands to turn insights into action and deliver measurable results.