Leapsome Is Hiring A Product Support Specialist

Join Our Team as a German-Speaking Product Support Specialist! 🚀

Are you passionate about solving complex problems, helping people succeed, and utilizing AI to enhance workflows? We are seeking a dedicated German-Speaking Product Support Specialist to join our Berlin support team and make a real impact in the world of product support and customer success.

What Will You Do? 🛠️

• Support: Assist German- and English-speaking customers via email with clarity, empathy, and technical expertise.
• Ownership: Manage support tickets from initial response to resolution, ensuring timely and effective solutions.
• Troubleshoot: Investigate and diagnose complex technical issues to identify root causes.
• Collaborate: Work closely with Product and Engineering teams to highlight recurring problems and drive improvements.
• Documentation: Contribute to internal knowledge bases, self-service resources, and process enhancements.
• Customer Empowerment: Host office hours to share product knowledge with users.
• Innovate with AI: Experiment with AI tools to optimize workflows, automate insights, and elevate support quality.

Who Are We Looking For? 🌟

• Curious Mind: Passionate about understanding complex products and eager to learn.
• Support Experience: Background in customer support and troubleshooting, ideally in SaaS.
• Language Skills: Fluent in both German and English, with strong written and verbal communication skills.
• Organized & Proactive: Confident managing multiple priorities in a dynamic environment.
• Project Management: Interested in conceptual work and turning ideas into actionable outcomes.
• Continuous Learner: Driven to improve both customer experience and personal ways of working.
• AI Enthusiast: Excited about leveraging AI to support users more efficiently.

Our Environment & Culture 🌍

• Open, collaborative, and feedback-driven culture
• Tools include Leapsome, Zendesk, Notion, Slack, Zoom, and Google Suite for seamless remote work
• Frequent meetups in Berlin Mitte and annual offsites in scenic European locations

Benefits at Leapsome 🎁

• Impact: Join a fast-growing scale-up shaping the future of People Performance & Enablement, reaching over 2 million people by 2025.
• Team: Be part of a diverse, international, and talented team.
• Recognition: We value feedback and celebrate all successes.
• Hybrid Work: Balance remote work with in-office days in Berlin’s heart.
• Flexibility: Enjoy flexible hours and up to 2 months of remote work per year.
• Learning & Development: Access a €2,000 annual development budget and platforms like Good Habitz.
• Time Off: 30 vacation days (or 40 with adjusted pay) plus a paid sabbatical after 5 years.
• Health & Wellness: Free Urban Sports Club membership and Oliva subscription.
• Mental Health: 1:1 therapy sessions, workshops, and wellness programs.
• Perks: Exclusive discounts, work-from-home stipend (€1,000), monthly activities, and competitive salary with pre-IPO equity.

Our Core Values 💡

• Impact: Aim high, focus on outcomes, and prioritize what matters.
• Speed: Move quickly with purpose, simplifying and automating as we learn.
• Ownership: Take responsibility, support each other, and succeed as a team.
• Kindness & Honesty: Communicate openly and respectfully, fostering growth and curiosity.

Ready to Join Us? ✉️

Send us your CV — no need to duplicate information! While a cover letter isn’t required, we’d appreciate a brief note answering:

• Why Leapsome?
• Why are you the right fit?

We look forward to learning more about you!

Discover what our colleagues think about working at Leapsome on Glassdoor and Kununu.

Note: If you don’t meet every requirement, we encourage you to apply anyway. Diversity makes us stronger, and you might be the perfect fit for this or other roles!