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Advanced Behavioral Health, Inc. Is Hiring A Practice Coordinator
Join Our Team as a Bilingual Practice Coordinator at Advanced Behavioral Health, Inc. 🎉
Advance your career while making a meaningful difference in the community by joining our dedicated team at ABH as a Bilingual Practice Coordinator. This role involves managing all administrative aspects of patient encounters in a family-centered mental health setting.
About Us
Advanced Behavioral Health, Inc. (ABH) is a family-centered mental health program offering a wraparound approach to treatment. Our specialties include Psychiatry, Off-Site Counseling Services, On-Site Therapy, and Therapeutic Mentoring. If our mission resonates with you, we welcome you to be part of a team committed to community impact.
Position Details
- Location: Frederick, MD 📍
- Compensation: $21.50 - $25.00/hour 💰
- Hours: 8-hour workdays, 40 hours/week (Office hours from 8:30 AM to 7:00 PM, schedules may vary) 🕗
Essential Functions 📝
- Comply with CARF, COMAR, HIPAA, and State regulations
- Greet and check in patients for appointments
- Maintain a professional, clean front desk environment
- Conduct patient reminder calls 48 hours prior to scheduled appointments
- Verify authorization and insurance information in the EMR, including co-pay collection
- Schedule future appointments accurately via EMR
- Follow up on missed appointments, track no-shows, and enter data into the system
- Create and upload medical records for new patients in EMR
- Manage medication refill requests, including prior authorizations and Maryland Medicaid requirements
- Update authorizations daily in EMR and notify relevant staff
- Prepare appointment notes and record vital signs
- Assist Medical Director with administrative duties
- Coordinate case assignments and discharges with Site Director and Therapists
- Serve as the primary contact for referring vendors; communicate referral statuses
- Maintain compliance with intake and consent forms in EMR
- Scan, upload, and organize referral documents and referral logs
- Provide interpretation services for prescribers as needed
- Report monthly referral tallies to supervisors and Site Director
- Ensure client, staff, and agency confidentiality at all times
- Respond within 24 hours to communications from clients, families, referral sources, and staff
- Sort and distribute mail and correspondence
- Assist with workload at other office locations as necessary
Non-essential Functions ⭐
- Support prescribers as needed
- Assist Facilities Manager with office supply ordering
- Perform other duties as assigned
Requirements & Qualifications ✅
- Associates degree, relevant work experience, or health-related certification
- Minimum of five (5) years of related experience
- Ability to take vital signs
- Bilingual (English/Spanish) required
- Excellent customer service and communication skills (verbal and written)
- Experience with multi-line phone systems
- Strong team collaboration skills
- Basic knowledge of healthcare insurance claims, referrals, and patient responsibilities
- Proficiency with computers and office equipment
- Previous healthcare customer service experience preferred
- Experience with EMR/scheduling systems preferred
- Organized, detail-oriented, and adept at multitasking in a fast-paced environment
Full-Time Employee Benefits 🌟
- Medical, Dental, and Vision insurance
- 401(k) Retirement Plan with Employer Match
- Dependent Care Flexible Spending Accounts (FSAs)
- Voluntary Term Life Insurance
- Employer-paid Life and Disability Insurance
- Additional voluntary insurance options (Accident, Cancer, Critical Illness, Hospital Confinement)
- Employee Assistance Program (EAP)
- Paid holidays, PTO, floating holiday, birthday, and wellness day
- Paid lunch break 🍽️
Our Commitment to Diversity & Equal Opportunity ✨
ABH values diversity and is an equal opportunity employer. We do not discriminate based on race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity, age, physical or mental ability, veteran status, or marital status. This policy encompasses hiring, promotions, training, and all employment-related decisions.