Mercier Consultancy MD Is Hiring A Polish Speaking Customer Service

🚗 Exciting Career Opportunity: Mercier Consultancy MD is seeking Polish-Speaking Customer Service Representatives for an automotive company, offering the flexibility to work remotely from Greece. If you're passionate about cars and customer support, this role is perfect for you!

About the Role

As a Customer Service Representative, you will engage with Polish-speaking customers to assist with inquiries related to automotive products and services. Your role is vital in ensuring customer satisfaction and providing exceptional support in a remote environment.

Responsibilities

• Handle customer inquiries about automotive products, services, and specifications via phone, email, and chat in Polish 📞💬
• Provide detailed information regarding vehicle options, pricing, and financing alternatives 💰🚘
• Assist customers in scheduling maintenance appointments and addressing service-related questions 🛠️
• Resolve customer concerns and complaints effectively to maintain high satisfaction levels 😊
• Document all customer interactions accurately in our CRM system for proper tracking and follow-up 📝
• Collaborate with internal teams to enhance service delivery and address customer needs efficiently 🤝
• Stay informed about the latest automotive trends and company offerings to provide relevant guidance to customers 🚗📈

Qualifications

• Fluency in Polish (both written and spoken) is essential; knowledge of English is an advantage 🌍
• Previous experience in customer service, preferably within the automotive industry 🚗
• Excellent communication skills with a customer-oriented approach 🗣️💖
• Ability to multitask and manage multiple inquiries in a dynamic environment 🔄
• Strong problem-solving skills and commitment to ensuring customer satisfaction 🧩✅
• Proficiency in CRM software and general office applications 💻
• Availability to work flexible hours, including evenings and weekends if needed ⏰

Benefits

• Competitive monthly salary 💸
• Two extra salaries per year 🎉
• Fully paid relocation package 🚚
• Comprehensive paid training 🏫
• Health insurance coverage ❤️
• And much more... 🎁

Interested in joining this dynamic team? Apply now and take your automotive customer support career to the next level! 🚀