Mercier Consultancy Group Is Hiring A Polish Speaking Customer Service

Join a Leading Smart Home Technology Company in Greece! 🌟

Experience an exciting career opportunity with Mercier Consultancy MD for Polish-speaking Customer Service Representatives who are passionate about technology and eager to help customers enhance their smart living spaces in Greece.

Key Responsibilities 🛠️

• Manage customer inquiries: Respond to questions about smart home products and services via phone, email, and chat in Polish.
• Provide product guidance: Share detailed information about features, installation processes, and troubleshooting.
• Assist with transactions: Help customers with product registration, placing orders, and warranty details.
• Resolve issues: Address and resolve technical and customer concerns efficiently to ensure satisfaction.
• Maintain accurate records: Document all customer interactions thoroughly in the CRM system for seamless follow-up.
• Collaborate with technical teams: Work closely to deliver accurate and timely support to clients.
• Stay updated: Keep pace with the latest advancements in Smart Home technology to offer informed assistance.

Requirements ✅

• Language proficiency: Fluent in Polish (written and spoken); English skills are a plus.
• Experience: Prior customer service experience, especially in technology or smart home sector, is preferred.
• Skills: Strong communication and problem-solving skills focused on customer satisfaction.
• Technical ability: Capable of troubleshooting and resolving technical issues effectively.
• Organization: Excellent organizational skills to handle multiple inquiries simultaneously.
• Familiarity: Knowledge of CRM software is desirable.
• Mobility: Willingness to relocate to Greece; flexible hours including evenings and weekends may be required.

Benefits 🎁

• Competitive monthly salary
• Two extra salaries per year
• Fully paid relocation package
• Fully paid training
• Health insurance coverage
• And much more...