Mercier Consultancy MD Is Hiring A Polish Speaking Customer Care Jobs

🚀 Unlock your career potential by joining Mercier Consultancy MD as a Polish-speaking Customer Care Professional in Sofia, with a fully paid relocation package. This is an excellent opportunity to advance professionally while discovering the vibrant city of Sofia!

📌 Job Overview

We are seeking motivated individuals who are fluent in Polish to deliver exceptional customer service. If you're passionate about helping others and eager to experience life in a dynamic city, this role is perfect for you!

🔑 Key Responsibilities

• Provide outstanding customer support in Polish across multiple channels including phone, email, and chat
• Assist customers with inquiries related to products, services, and accounts
• Maintain accurate records of customer interactions and document solutions in the CRM system
• Resolve customer complaints effectively, ensuring high levels of satisfaction
• Collaborate with team members to share knowledge and enhance service delivery
• Stay informed about product updates, company policies, and industry trends

🎯 Requirements

• Fluency in Polish (both written and spoken) is mandatory
• Proficiency in English is a plus
• Previous experience in customer service or similar roles is highly preferred
• Strong communication and problem-solving skills
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently
• Familiarity with CRM software and customer support tools is advantageous
• Willingness to relocate to Sofia with full relocation support provided
• A positive attitude and a customer-centric approach to all interactions

💼 Benefits

• Competitive monthly salary
• Fully paid relocation package
• Monthly performance bonus
• Fully paid training
• Health insurance
• And much more...