Cross Border Talents Is Hiring A Polish Customer Support Representative

Exciting Opportunity: Polish Speakers Needed in Athens, Greece 🌍

Join Cross Border Talents as a Customer Technical Advisor and be part of an international team in Athens, Greece! Here's everything you need to know about this role.

Your Role as a Customer Technical Advisor 🖥️

• Respond to customer inquiries: Answer and record questions raised through free phone lines.
• Maintain data accuracy: Ensure precise input of inquiries, questions, and feedback in the customer service database.
• Handle complaints: Deal with and log client complaints following the company's escalation procedures.
• Support resolution: Answer support calls and emails within agreed SLAs and log interactions appropriately.
• Troubleshoot issues: Use open questions, support documents, and system training to resolve problems.
• Provide recommendations: Suggest solutions for common issues and frequently asked questions.

Requirements for the Role 🎯

• Education: High School Diploma or higher.
• Language Skills: Native or Fluent Polish.
• English proficiency: Good level, B2 or above.
• Problem-solving skills: Strong analytical and troubleshooting abilities.

What We Offer: Benefits & Perks 🎁

• Contract: Renewable for 12 months.
• Health coverage: Comprehensive health insurance and private healthcare.
• Salary: Attractive pay complemented by performance bonuses.
• Working hours: 40 hours per week (8 hours/day, 5 days/week).
• Language courses: Greek lessons to help you integrate and thrive in Greece.