Mercier Consultancy MD Is Hiring A Polish Customer Support

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Polish Customer Support Representative to join a leading travel company in Bulgaria, offering a fully paid relocation package. This role is perfect for travel enthusiasts and customer service professionals eager to support Polish-speaking clients and explore life in Bulgaria. 🌍✈️

Key Responsibilities

• Provide exceptional customer support to Polish-speaking clients via phone, email, and chat concerning travel services and inquiries
• Assist customers with booking processes, travel information, and resolving any issues they might encounter
• Resolve customer complaints and issues promptly to ensure satisfaction and foster loyalty
• Maintain accurate and detailed records of customer interactions within the CRM system
• Collaborate with internal teams to provide solutions and improve customer experience
• Stay updated on travel industry trends, products, and company policies to offer informed support

Requirements

• Fluency in Polish (spoken and written) is essential; knowledge of English is an advantage
• Previous experience in customer service, preferably within travel or hospitality sectors
• Strong communication and interpersonal skills with a customer-oriented mindset
• Excellent problem-solving skills and the ability to work effectively under pressure
• Familiarity with customer service software and CRM systems is a plus
• Ability to work independently and as part of a team
• Willingness to relocate to Bulgaria and adapt to a new cultural environment

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More... 🚀🌟