apply2day Is Hiring A Polish Customer Service Agent

Join Our Team as a Polish Customer Service Agent — Remote/On-site in Greece! 🇵🇱✨

Are you passionate about the Polish language and eager to help others? We are seeking enthusiastic individuals to become part of a dynamic team, offering flexible working hours and opportunities for growth within a company dedicated to delivering excellent customer service.

📝 Responsibilities

• Manage incoming communication: chat, email, or phone calls
• Assess customer needs: identify and achieve customer satisfaction
• Build trust: establish open and interactive communication
• Provide accurate information: utilize available tools and methods to assist customers
• Maintain records: document customer interactions, process accounts, and file documents
• Follow protocols: adhere to communication procedures, guidelines, and policies

🎯 Requirements

• Language skills: Fluency in Polish (C1 - C2)
• English proficiency: Very good command (B2 – C1)
• Technical skills: Good MS Office skills
• Communication skills: Strong phone contact handling and active listening
• Presentation skills: Excellent communication and presentation abilities
• Customer focus: Ability to adapt and respond to various customer personalities
• Time management: Ability to multi-task, prioritize, and work efficiently

🎁 Benefits

• Competitive salary
• Monthly performance bonus
• Meal vouchers
• Health care benefits and numerous discounts
• Ongoing training: access to educational platforms for continuous development
• Relocation package: for candidates moving from abroad, including travel expenses and initial accommodation