Agora Is Hiring A Payment Operations Specialist

Join a high-impact team dedicated to creating a best-in-class global payments experience for real estate investment firms. This role offers hands-on learning with clear growth opportunities in strategic and client-facing responsibilities.

About the Company

Agora is a leading SaaS and FinTech platform revolutionizing how real estate investment firms manage their capital, investors, and operations. Trusted by over 700 global GPs, owners, operators, and investment firms, we streamline investment management processes—from fundraising to reporting and back-office automation. Backed by top-tier VCs like Insight Partners and Qumra Capital, we’ve been recognized as one of Globes’ Most Promising Startups, a Best Start-Up to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups.

About the Role: Payments Operations Specialist

As a Payments Operations Specialist at Agora, you will gain practical experience in the movement of money behind the scenes. Your core responsibilities include supporting client onboarding, monitoring payment flows, and collaborating with internal teams to ensure smooth, accurate, and compliant operations. This hands-on role provides a clear path for growth into more strategic and client-facing positions.

What Your Day Looks Like 💼

• Support payment approvals, verifications, and checklist-based controls
• Monitor domestic and international transactions, flagging anomalies
• Assist in processing and verifying payment approvals according to policies
• Serve as the payments expert for Support and Customer Success teams
• Participate in client calls for operational clarifications
• Document payment issues and resolutions clearly
• Maintain accurate internal records and dashboards
• Collaborate cross-functionally to resolve issues promptly and meet SLAs
• Contribute to process automation and cross-team projects
• Investigate exceptions and coordinate resolutions

Requirements

Must-Haves ✅

• Strong attention to detail and a process-oriented mindset
• Excellent written and verbal communication skills
• Comfort working in a fast-paced, tech-driven environment
• Curiosity, ownership, and a willingness to learn
• Familiarity with spreadsheets

Nice to Have ✨

• Experience with CRMs or project-tracking tools (e.g., Monday.com)
• Exposure to payments, banking, compliance, or customer support

Why You’ll Love Working at Agora 🚀

At Agora, we believe that people perform their best when supported, trusted, and empowered to grow. Here’s what you can expect:

• Comprehensive health insurance
• Flexible hybrid work model
• Unlimited paid time off
• Stock options and ownership opportunities
• Commuter and lunch benefits
• Team events, offsites, and a vibrant company culture
• Real opportunities for personal and professional growth

We value dreamers who take ownership, act with kindness, and aim to build something exceptional—together.

Compensation 💰

Salary range: $60,000–$75,000. Base salaries are determined by skills, experience, and local market benchmarks. Applications outside this range are encouraged if expectations align.

Equal Opportunity Statement

Agora Software is an equal opportunity employer. We embrace diversity and foster an inclusive culture, encouraging applications from qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, or veteran status.