Hire Velocity, LLC Is Hiring A Patient Support Specialist

Join our team as a Bilingual Spanish Call Center Specialist - ON SITE in Chesterfield, MO! Be part of a rapidly growing healthcare tech company dedicated to making prescriptions accessible and affordable for all. 🌟

Company Overview

Blink Health is the fastest-growing healthcare technology company focused on revolutionizing prescription access. Our flagship products, BlinkRx and Quick Save, eliminate barriers within the prescription supply chain, ensuring patients receive the medications they need with better health outcomes.

BlinkRx is the world's first pharma-to-patient cloud platform, offering a digital concierge service for patients prescribed branded medications. Patients enjoy transparent low prices, free home delivery, and exceptional support through this innovative centralized platform. No more surprises at the pharmacy—just easier, more affordable care. 💊🚚

We are a collaborative team of innovators and operators committed to transforming an industry traditionally resistant to change. Join us and help us redefine healthcare! 🚀

Responsibilities

• 📞 Receive inbound phone calls to address routine and complex issues involving patients, doctors, and insurers
• Provide compassionate patient care, supporting pharma programs and triaging to the appropriate teams when needed
• Strive to meet and exceed performance targets consistently
• Document all call details and data discovery following operating procedures
• Utilize Knowledge Base resources to resolve inquiries efficiently
• Maintain confidentiality of patient and proprietary information at all times 🔒
• Develop an understanding of company security and privacy protocols
• Participate in ongoing training on product updates, new features, and launch initiatives
• Share feedback to improve the patient experience, contributing to product and process enhancements

Location & Hours

Full-time position

• 40 hours per week, shifts between 7am - 7pm CT
• Rotating Saturdays, 8am - 4pm CT, based on business needs
• Onsite at: 400 South Woods Mills Rd, Suite 100, Chesterfield, MO 63017
• Flexible scheduling, with potential adjustments over time as needed

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan
• Paid time off, sick leave, and holidays
• Pre-tax transit benefits and free onsite parking 🚘

Requirements

• High school diploma or GED required; Bachelor's degree preferred 🎓
• Fluent in Spanish (bilingual proficiency essential) 🇪🇸
• Previous experience in customer service or inbound call centers required
• Healthcare, pharmacy, or related industry experience strongly preferred
• Excellent verbal and written communication skills
• Strong technical aptitude, analytical skills, sound judgment, and operational focus
• Passion for delivering outstanding patient care ❤️
• Ability to collaborate effectively with teammates and cross-functional teams
• Comfortable learning and using complex software systems